Remote Italian Customer Care Specialist Portugal Relocation

Cross Border Talents; Bellinzona; Remote; CHF 6,300 - 10,000; Full time

Benefits offered by this job

Accommodation provided

Relocation support (exceptional)

Job summary

Cross Border Talents is hiring a Customer Support Representative for the Italian market, working remotely from Portugal with accommodation provision. You will handle emails, chats, tickets, and calls, ensuring timely responses and accurate CRM updates while contributing to customer success and product feedback.

The role offers a defined 40-hour workweek, 22 vacation days, and a generous salary package with performance bonuses.

Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Job description

Cross Border Talents is hiring a Customer Support Representative for the Italian market, working remotely from Portugal with accommodation provision. You will handle emails, chats, tickets, and calls, ensuring timely responses and accurate CRM updates while contributing to customer success and product feedback.

The role offers a defined 40-hour workweek, 22 vacation days, and a generous salary package with performance bonuses.