Italian Market Customer Ops – Lisbon (Housing Included)

Cross Border Talents; Lugano; Vor Ort; CHF 11.000 - 14.000; Vollzeit

Benefits dieser Stelle

Apartment housing included

Health insurance from day one

Meal allowance and training stipend

Zusammenfassung

Cross Border Talents in Lisbon is seeking an Operations Customer Expert dedicated to Italian-speaking customers. You will manage requests via email, chat, and phone, handle refunds, and support customer success in a multinational setting.

Program includes accommodation from day one in Lisbon, 40-hour weeks, 22 vacation days, and training with onboarding plus daily allowances. Office near Oriente/Moscavide with easy public transport.

Aufgaben

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escrow cases when needed

Jobbeschreibung

Cross Border Talents in Lisbon is seeking an Operations Customer Expert dedicated to Italian-speaking customers. You will manage requests via email, chat, and phone, handle refunds, and support customer success in a multinational setting.

Program includes accommodation from day one in Lisbon, 40-hour weeks, 22 vacation days, and training with onboarding plus daily allowances. Office near Oriente/Moscavide with easy public transport.