Lisbon Customer Ops (French) - Relocation & Housing

Cross Border Talents; Lausanne; Vor Ort; CHF 11.000 - 13.000; Vollzeit

Benefits dieser Stelle

Health insurance from day one

Apartment housing included

Productivity bonus

Meal allowance

Zusammenfassung

Cross Border Talents in Lisbon, Portugal, seeks Operations Customer Expert for the French-speaking market. You will support customers via multiple channels, manage tickets, and perform back-office tasks to drive customer success.

The role includes training, health insurance from day one, and potential productivity bonus. Office located in Lisbon near Oriente, with housing option for accommodation from day one.

Qualifikationen

• Customer service mindset
• Strong communication skills
• Ability to manage multiple channels

Aufgaben

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escalated cases when needed

Jobbeschreibung

Cross Border Talents in Lisbon, Portugal, seeks Operations Customer Expert for the French-speaking market. You will support customers via multiple channels, manage tickets, and perform back-office tasks to drive customer success.

The role includes training, health insurance from day one, and potential productivity bonus. Office located in Lisbon near Oriente, with housing option for accommodation from day one.