Remote Italian-Speaking Support Pro in Portugal

Cross Border Talents; Lugano; Remote; CHF 14.000 - 17.000; Vollzeit

Benefits dieser Stelle

Health insurance

Performance bonus (up to 225 EUR)

Zusammenfassung

Cross Border Talents is seeking an Italian-speaking remote Customer Support Advisor to work for a Portugal-based role. You will handle inquiries by phone, email, and chat, log cases in CRM, and resolve issues within SLA while aiming for top customer satisfaction.

Responsibilities include post-sales support, order management, and inbound sales assistance to boost revenue. The position operates on rotating shifts with a 6-month contract and potential renewal.

Qualifikationen

• Excellent communication and empathy with customers.
• Tech-savvy with ability to learn CRM tools.
• Previous experience in customer service is preferred.
• Sales experience is a plus and can help upsell products.
• Willingness to work in rotating shifts.

Aufgaben

• Handle incoming user requests via telephone, email, and chat and log details in CRM.
• Aim for high customer satisfaction by updating customers on status and resolution progress.
• Provide post-sales support for deliveries, warranties, and refunds.
• Offer inbound sales support and promote products to increase revenue.
• Achieve quarterly sales goals while maintaining excellent customer experience.
• Log and follow up on orders and capture required data in CRM.

Kenntnisse

Excellent communication

Tech-savvy

Customer Service experience

Sales experience (a plus)

Rotational shifts availability

Jobbeschreibung

Cross Border Talents is seeking an Italian-speaking remote Customer Support Advisor to work for a Portugal-based role. You will handle inquiries by phone, email, and chat, log cases in CRM, and resolve issues within SLA while aiming for top customer satisfaction.

Responsibilities include post-sales support, order management, and inbound sales assistance to boost revenue. The position operates on rotating shifts with a 6-month contract and potential renewal.