Work in Portugal - Customer Operations/Italian Market (Accomodation from Day 1)

Cross Border Talents; Lugano; Vor Ort; CHF 11.000 - 14.000; Vollzeit

Benefits dieser Stelle

Apartment housing included

Health insurance from day one

Meal allowance and training stipend

Zusammenfassung

Cross Border Talents in Lisbon is seeking an Operations Customer Expert dedicated to Italian-speaking customers. You will manage requests via email, chat, and phone, handle refunds, and support customer success in a multinational setting.

Program includes accommodation from day one in Lisbon, 40-hour weeks, 22 vacation days, and training with onboarding plus daily allowances. Office near Oriente/Moscavide with easy public transport.

Aufgaben

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escrow cases when needed

Jobbeschreibung

Work in Portugal - Customer Operations/Italian Market (Accomodation from Day 1)

Job Openings Work in Portugal - Customer Operations/Italian Market (Accomodation from Day 1)

About the job Work in Portugal - Customer Operations/Italian Market (Accomodation from Day 1)

Want to Relocate to Portugal?

We are looking for Italian-speaking talents who want to build a career in Customer Operations &

International Support while working in a diverse, multicultural environment in Lisbon.

Position: Operations Customer Expert
Location: Lisbon, Portugal
Market: Italian-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will:

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escrow cases when needed

Salary Package With & Without Accommodation

Option 1 With Apartment (Company Housing Included)

Total Gross Cash Compensation: 1,050 / month
Includes:

Monthly holiday & Christmas allowances

Meal allowance (7 per working day)

Apartment benefit-in-kind (200 declared on payslip, tax‑free until 31/12/2026)

Health insurance from day one

Potential productivity bonus (performance‑based)

Option 2 Without Apartment (You Arrange Your Own Housing)

Total Gross Cash Compensation: 1,379.00 / month
Includes:

Higher base salary (no apartment benefit)

Monthly holiday & Christmas allowances

Health insurance from day one

Potential productivity bonus (performance‑based)

Training Information

• Schedule: 8 hours/day
• Training content includes system onboarding, customer management, product training & on-the-job practice
• Training allowance: 42.72 per day
• Payment is made only if training is fully completed

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• Italian holidays apply
• If you work on a Portuguese public holiday, you receive a compensation day
• Office located near Oriente / Moscavide stations (easy access by metro, bus, train)

Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work‑life balance.