French-Speaking Customer Operations in Lisbon — Relocate with Housing

Cross Border Talents; Genf; Vor Ort; CHF 11.000 - 13.000; Vollzeit

Benefits dieser Stelle

Health insurance from day one

Meal allowance

Apartment benefit-in-kind (tax-free)

Zusammenfassung

Cross Border Talents in Lisbon, Portugal, is seeking a Customer Operations professional for the French market. The role entails handling email, chat, and calls to resolve inquiries and support tickets, with a focus on timed responses and customer success.

The position offers training, a 40-hour work week, and a path to growth in a multicultural environment with health coverage from day one.

Qualifikationen

• Experience in customer service or support roles.
• Comfort with email, chat, and phone-based inquiries.
• Familiarity with CRM software and ticketing systems.

Aufgaben

• Respond to customer requests via email, chat, forms and calls.
• Handle tickets related to queries, refunds, or service issues.
• Call users to speed up resolution and improve communication.
• Perform back-office tasks including outbound calls.
• Conduct outbound calls to promote products and gather feedback.
• Maintain records in CRM systems and ensure accuracy.
• Meet performance goals and deadlines.
• Provide feedback and escalate cases when needed.

Kenntnisse

Customer Service

CRM Tools

Outbound Calls

French language

Tools

CRM Software

Jobbeschreibung

Cross Border Talents in Lisbon, Portugal, is seeking a Customer Operations professional for the French market. The role entails handling email, chat, and calls to resolve inquiries and support tickets, with a focus on timed responses and customer success.

The position offers training, a 40-hour work week, and a path to growth in a multicultural environment with health coverage from day one.