IT Support Technician

Data Conversion Service SA; Zürich; On-site; CHF 90,000 - 120,000; Full time

Job summary

Data Conversion Service SA in Zurich, Switzerland, seeks an experienced IT Support Technician to join on-site operations. The role demands immediate readiness, autonomous handling, and deep IT support experience within a high-demand environment.

You will resolve incidents, manage accounts, and document actions in the ticketing system, escalating to L2/L3 when needed. The ideal candidate has 10+ years in L1 IT support, strong Microsoft/Windows/Microsoft 365 knowledge, and fluency in English and

Qualifications

• Minimum 10 years of L1 IT support experience.
• Excellent knowledge of Microsoft/Windows/Microsoft 365 environments.
• Experience in a demanding or critical professional environment.
• Strong autonomy, accuracy, service orientation, and troubleshooting skills.
• IT certifications, ideally Microsoft.
• English: C1 minimum.
• German: C1 minimum.
• No management responsibilities.

Responsibilities

• Provide technical support to users and resolve IT incidents.
• Diagnose and resolve hardware, software, and connectivity issues.
• Install, configure, and maintain workstations and peripherals.
• Provide support for Windows, Microsoft 365, Outlook, Teams, and business applications.
• Manage user accounts, access rights, and authentication issues.
• Document interventions in the ticketing system and escalate complex incidents to L2/L3 teams.
• Contribute to the continuous improvement of IT procedures and standards.

Skills

IT support

Windows

Microsoft 365

Troubleshooting

Autonomy

Tools

Ticketing system

Job description

Job Description

For our client, we are looking for an experienced IT Support Technician, immediately operational, autonomous, and with solid experience in IT support within a demanding environment in Zurich.

Key Responsibilities

• Provide technical support to users and resolve IT incidents.
• Diagnose and resolve hardware, software, and connectivity issues.
• Install, configure, and maintain workstations and peripherals.
• Provide support for Windows, Microsoft 365, Outlook, Teams, and business applications.
• Manage user accounts, access rights, and authentication issues.
• Document interventions in the ticketing system and *escalate* complex incidents to L2/L3 teams.
• Contribute to the continuous improvement of IT procedures and standards.

Profile

• Experienced IT professional with a minimum of 10 years of experience in L1 IT support.
• Excellent knowledge of Microsoft / Windows / Microsoft 365 environments.
• Proven experience in a demanding or critical professional environment.
• Strong autonomy, accuracy, service orientation, and excellent troubleshooting skills.
• IT certifications, ideally Microsoft, are an advantage.
• English: C1 minimum – mandatory.
• German: C1 minimum – mandatory.
• No management responsibilities required.

Position

• Workload: 100%
• Location: Zurich, Switzerland
• Work environment: On-site