Senior IT Support Technician-10+ yrs, Windows & 365, Zurich

Data Conversion Service SA

Zürich

On-site

CHF 90,000 - 120,000

Full time

2 days ago

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Job summary

Data Conversion Service SA in Zurich, Switzerland, seeks an experienced IT Support Technician to join on-site operations. The role demands immediate readiness, autonomous handling, and deep IT support experience within a high-demand environment.

You will resolve incidents, manage accounts, and document actions in the ticketing system, escalating to L2/L3 when needed. The ideal candidate has 10+ years in L1 IT support, strong Microsoft/Windows/Microsoft 365 knowledge, and fluency in English and

Qualifications

Minimum 10 years of L1 IT support experience.
Excellent knowledge of Microsoft/Windows/Microsoft 365 environments.
Experience in a demanding or critical professional environment.
Strong autonomy, accuracy, service orientation, and troubleshooting skills.
IT certifications, ideally Microsoft.
English: C1 minimum.
German: C1 minimum.
No management responsibilities.

Responsibilities

Provide technical support to users and resolve IT incidents.
Diagnose and resolve hardware, software, and connectivity issues.
Install, configure, and maintain workstations and peripherals.
Provide support for Windows, Microsoft 365, Outlook, Teams, and business applications.
Manage user accounts, access rights, and authentication issues.
Document interventions in the ticketing system and escalate complex incidents to L2/L3 teams.
Contribute to the continuous improvement of IT procedures and standards.