IT Support Technician

Academic Work Switzerland SA; Lausanne; On-site; CHF 70,000 - 90,000; Full time

Job summary

Academic Work Switzerland SA is assisting a prestigious Swiss asset management firm in Lausanne by recruiting an IT Support Technician. You will support users during a digital transition to cloud-based environments, work within a collaborative team, and handle hands-on troubleshooting and onboarding.

You will manage accounts in Active Directory and Azure AD, troubleshoot across devices, and support meeting rooms and collaboration tools. Fluent English (B2) is required.

Qualifications

• Experience providing Level 1 and Level 2 IT support.
• Good knowledge of Microsoft 365 and cloud environments.
• Strong communication skills in English (minimum B2 level).

Responsibilities

• Receive and prioritize support requests via phone, email, chat, and in person.
• Troubleshoot workstations, software, printers, connectivity, and mobile devices.
• Support onsite meeting rooms and collaboration tools; facilitate cloud adoption.
• Prepare laptops, replace hardware, and maintain inventory records.
• Manage user accounts and access in Active Directory and Azure AD.
• Provide Level 2 troubleshooting and document resolutions.

Skills

Microsoft 365

Active Directory

Azure AD

IT support workflows

English (B2)

Job description

You have a good knowledge of Microsoft 365 and are looking for your next professional challenge as a Helpdesk Technician? You speak English fluently & distinguish yourself as a dynamic and supportive person?

IT Support Technician

About the role

For our client, a prestigious Swiss asset management firm, we are looking for an IT Support Technician to join their team.

As an IT Support Technician, you will play a key role in supporting users through a major digital transition as the firm migrates to cloud-based environments, within a collaborative team.

You will handle daily IT support queries, maintain workplace environments, and assist with hands-on technical troubleshooting and user onboarding.

Work tasks

• Receive and prioritize support requests via phone, email, chat, and in person
• Troubleshoot workstations, software, printers, connectivity, and mobile devices
• Support onsite meeting rooms, collaboration tools, and facilitate cloud adoption
• Prepare laptops, replace hardware, and maintain accurate inventory records
• Manage user accounts and access permissions in Active Directory and Azure AD
• Provide Level 2 troubleshooting and esc
• Keep users informed, confirm resolutions, and update troubleshooting documentation

We are looking for

• Good knowledge of Microsoft 365 and cloud environments
• Good knowledge of Level 1 and Level 2 IT support workflows
• Advanced communication skills in English (minimum B2 level)
• Strong interpersonal skills with a professional, service-oriented mindset
• Relevant Microsoft certifications, an asset
• Responsible, Supportive, Intellectually curious, & Energetic Personality

Our recruitment process

This recruitment process is handled by Academic Work and it is our client's wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.