IT Support Engineer

Akkodis; Zürich; On-site; CHF 90,000 - 120,000; Full time

Job summary

Akkodis, part of the ADECCO Group, is seeking an IT Support professional in Zürich to manage incident and request workflows for 150+ colleagues. You will handle Linux-based end-user support, laptop provisioning, and hardware lifecycle, while coordinating with engineering teams to align IT with their workflows.

This is an on-site role focusing on rapid resolution and smooth operations. You will own provisioning, access management, and hardware inventory across the employee lifecycle, with a

Qualifications

• Solid experience in end-user IT support in a fast-moving environment.
• Proven Linux troubleshooting skills essential for daily support.
• Hands-on laptop provisioning, imaging, and hardware lifecycle management.
• Experience with identity and access management tasks (SSO/IdP TBD).
• Networking fundamentals to diagnose Wi-Fi, switching, and connectivity issues.

Responsibilities

• Provide incident and request management as the first and often final line of support for 150+ colleagues.
• Adhere to fast SLAs, resolving incidents near-instantly when possible.
• Support Linux users daily and troubleshoot OS, application, and connectivity issues.
• Handle provisioning: laptops, accounts, access rights; day-one readiness; offboarding.
• Manage end-user hardware fleet: procurement support, stock, deployment, repairs, retirement.
• Drive IT aspects of office expansion: network setup, cabling, AV, workstation builds.
• Collaborate with robotics and engineering teams to fit support to workflows.
• Coordinate shared systems, security policies, and escalations between scale-up and global IT.

Skills

End-user IT support

Linux troubleshooting

Laptop provisioning

Hardware lifecycle management

Identity and access management

Networking fundamentals

Service mindset

Fluent English

Tools

Jira Service Management

ServiceNow

Job description

Akkodis, part of the ADECCO Group, is a global leader in engineering and IT services, as well as a key player in the smart industry. Present in 30 countries, our 50,000 experts combine technological expertise with deep industry knowledge to build a more sustainable future, driven by a culture of inclusion and diversity.

Your Mission

Incident and request management

• You will be the first and usually final line of support for 150+ colleagues, running the full ticket lifecycle triage, prioritisation, resolution, and escalation where needed.
• We work to fast SLAs: most incidents should be resolved near-instantly, not queued
• Since our end users predominantly use Linux, we're looking for someone with strong hands‑on Linux desktop support experience who is confident troubleshooting Linux systems on a daily basis, rather than someone whose expertise is primarily Windows-focused. (Ticketing runs on Jira Service Management / ServiceNow)
• You will own the full IT side of the employee lifecycle: provisioning and imaging laptops, creating accounts, assigning access for new joiners ; sometimes at one day's notice, with a working setup still expected on day one ; adjusting access as people change roles, and running clean, complete offboarding: access revocation, hardware return, account closure
• Hardware and asset management
• You will manage our end-user hardware fleet across its lifecycle: procurement support, stock and inventory, deployment, repairs and replacements, and retirement.

Workplace IT infrastructure and projects

• We are expanding our office space, and you will drive the IT side hands‑on: joining office viewings to assess requirements, scoping and estimating network and infrastructure work, and doing the physical work ; cabling, network setup, meeting room AV, workstation builds
• Cross-team collaboration
• You will work closely with two very different partners
• With our robotics and engineering teams, you'll build an understanding of their Linux-heavy workflows and tooling so that support decisions fit how they actually work
• You'll coordinate on shared systems, security policies, and escalations, acting as the local bridge between a fast-moving scale-up and a global IT organisation

Profile

• Solid experience in end-user IT support in a fast-moving environment (scale-up, or a demanding support function)
• Proven Linux troubleshooting skills are essential. You should be comfortable supporting Linux users and diagnosing everyday operating system, application, and connectivity issues.
• Hands‑on experience with laptop provisioning, imaging, and hardware lifecycle management
• Working knowledge of identity and access management for day‑to‑day joiner/mover/leaver tasks - [SSO/IdP TBC]
• Networking fundamentals: you can diagnose Wi‑Fi, switching, and connectivity issues and set up office network infrastructure
• A service mindset with speed: you take pride in resolving things now, not in managing a backlog
• Fluent English; German is a plus

What Defines You

• You like variety: a morning of tickets, an afternoon crawling under desks running cables, and an office viewing in between
• You stay calm when priorities shift overnight ; because they will
• You take full ownership: when something is yours, nobody needs to follow up

This is Probably Not for You If

• You prefer a narrow, specialised scope with a stable, predictable queue
• You're looking for a remote role this job is physically on‑site in Zürich, and much of the work can only be done in person