Information Technology Support Specialist

Coba IT Consultants; Zug; On-site; CHF 70,000 - 100,000; Full time

Job summary

Coba IT Consultants seeks an IT Desktop Support Engineer to join a global organisation, delivering high-quality end-user support in a demanding enterprise setting. You will be the go-to contact for IT support, handling incidents from diagnosis to resolution and assisting VIP users and traders with responsiveness and clear communication.

Focus areas include 1st–2nd line support, remote and desk-side assistance, and maintaining documentation while contributing to end-user experience improvements

Qualifications

• 3+ years in Desktop Support, Service Desk or End User Computing.
• Proactive, personable and technically curious.
• Fluent English is essential; German is a strong advantage.

Responsibilities

• Provide 1st- and 2nd-line desktop and end-user support.
• Support users remotely and at their desks.
• Take ownership of incidents from first contact to resolution or escalation.
• Troubleshoot laptops, desktops, and mobile devices, apps and connectivity.
• Support Windows, Microsoft Office, Active Directory and Exchange.
• Troubleshoot VPN, Citrix, TCP/IP and remote-access issues.
• Support Bloomberg and Reuters users and workstations.
• Set up equipment/access for new starters and assist with moves, leavers, hardware refreshes.
• Support meeting rooms, video conferencing and AV tech.
• Escalate complex incidents to infrastructure, network, application or security teams.
• Maintain documentation and knowledge articles.

Skills

Windows

Microsoft Office

Active Directory

Exchange

PC, laptop and mobile-device support

iOS

Video conferencing

Endpoint security

ITIL/ITSM

Tools

Fortinet VPN

Citrix

Job description

Are you a proactive, customer-focused IT professional who enjoys working in a fast-paced enterprise environment?

We are looking for an IT Desktop Support Engineer to join a global organisation supporting a large user base. This is a hands-on position where you will provide high-quality technical support across a demanding business environment, working closely with end users, technical teams and senior stakeholders.

You will act as a key point of contact for IT support, taking ownership of incidents from initial diagnosis through to resolution or escalation. The role will include supporting VIP users, senior stakeholders and traders, where responsiveness, professionalism and clear communication are essential.

This is an excellent opportunity for someone who wants to develop their technical skills, gain exposure to a large enterprise IT environment and build experience across desktop technologies, infrastructure, market-data applications and end-user services.What you'll be doing

• Providing 1st- and 2nd-line desktop and end-user support.
• Supporting users both remotely and directly at their desks.
• Providing responsive technical support to VIPs, executives and traders.
• Taking ownership of incidents from initial contact through to resolution.
• Troubleshooting laptops, desktops, mobile devices, applications and connectivity.
• Supporting Windows, Microsoft Office, Active Directory and Exchange.
• Troubleshooting Fortinet VPN, Citrix, TCP/IP and remote-access issues.
• Supporting Bloomberg and Reuters users and workstations.
• Setting up equipment and access for new starters.
• Supporting employee moves, leavers and hardware refreshes.
• Supporting meeting rooms, video conferencing and AV technology.
• Escalating complex incidents to infrastructure, network, application or security teams.
• Keeping users informed throughout the incident lifecycle.
• Identifying recurring technical issues and helping improve the overall end-user experience.
• Maintaining accurate technical documentation and knowledge articles.
• Supporting major or high-priority incidents where rapid diagnosis and clear communication are essential.

What we're looking for

You'll ideally have at least 3 years' experience in Desktop Support, Service Desk or End User Computing and be confident supporting users in a busy corporate environment.

Technical experience should include several of the following:

• Windows
• Microsoft Office
• Active Directory
• Exchange
• PC, laptop and mobile-device support
• iOS
• Bloomberg / Reuters
• Video conferencing and AV equipment
• Endpoint security / anti-virus
• ITIL or ITSM accreditation would be beneficial.

Most importantly, we're looking for someone who is proactive, personable and technically curious.

Fluent English is essential, and German would be a strong advantage.

If you're looking for an environment where you can expand your technical knowledge, work with business-critical users and gain exposure to enterprise-scale technology, this could be an excellent next step.