Cloud-Ready IT Support Technician (Microsoft 365)

Academic Work Switzerland SA; Lausanne; On-site; CHF 70,000 - 90,000; Full time

Job summary

Academic Work Switzerland SA is assisting a prestigious Swiss asset management firm in Lausanne by recruiting an IT Support Technician. You will support users during a digital transition to cloud-based environments, work within a collaborative team, and handle hands-on troubleshooting and onboarding.

You will manage accounts in Active Directory and Azure AD, troubleshoot across devices, and support meeting rooms and collaboration tools. Fluent English (B2) is required.

Qualifications

• Experience providing Level 1 and Level 2 IT support.
• Good knowledge of Microsoft 365 and cloud environments.
• Strong communication skills in English (minimum B2 level).

Responsibilities

• Receive and prioritize support requests via phone, email, chat, and in person.
• Troubleshoot workstations, software, printers, connectivity, and mobile devices.
• Support onsite meeting rooms and collaboration tools; facilitate cloud adoption.
• Prepare laptops, replace hardware, and maintain inventory records.
• Manage user accounts and access in Active Directory and Azure AD.
• Provide Level 2 troubleshooting and document resolutions.

Skills

Microsoft 365

Active Directory

Azure AD

IT support workflows

English (B2)

Job description

Academic Work Switzerland SA is assisting a prestigious Swiss asset management firm in Lausanne by recruiting an IT Support Technician. You will support users during a digital transition to cloud-based environments, work within a collaborative team, and handle hands-on troubleshooting and onboarding.

You will manage accounts in Active Directory and Azure AD, troubleshoot across devices, and support meeting rooms and collaboration tools. Fluent English (B2) is required.