IT Support Technician

Academic Work; Lausanne; On-site; CHF 60,000 - 90,000; Full time

Job summary

Academic Work is seeking an IT Support Technician in Switzerland to assist users during a digital transition to cloud-based environments. You will manage daily IT support requests, prepare devices, and help with onboarding while working in a collaborative team.

You will handle Level 1/2 issues, support meeting rooms and collaboration tools, and maintain accurate inventory and access permissions in Active Directory and Azure AD. English proficiency at B2 level is required.

Qualifications

• Good knowledge of Microsoft 365 and cloud environments.
• Experience with Level 1 and Level 2 IT support workflows.
• Fluent English communication at B2 level or higher.

Responsibilities

• Receive and prioritize support requests via phone, email, chat, and in person.
• Troubleshoot workstations, software, printers, connectivity, and mobile devices.
• Support onsite meeting rooms, collaboration tools, and facilitate cloud adoption.
• Prepare laptops, replace hardware, and maintain accurate inventory records.
• Manage user accounts and access permissions in Active Directory and Azure AD.
• Provide Level 2 troubleshooting and escalate complex issues to specialists.
• Keep users informed, confirm resolutions, and update troubleshooting documentation.

Skills

English (B2)

Customer service

Communication

Education

Microsoft certifications (asset)

Tools

Microsoft 365

Azure AD

Active Directory

Job description

You have a good knowledge of Microsoft 365 and are looking for your next professional challenge as a Helpdesk Technician? You speak English fluently & distinguish yourself as a dynamic and supportive person?

• Extent: Full time, 100%, 12 Months
• Type of work: Staffing

About the role

For our client, a prestigious Swiss asset management firm, we are looking for an IT Support Technician to join their team.

As an IT Support Technician, you will play a key role in supporting users through a major digital transition as the firm migrates to cloud-based environments, within a collaborative team.

You will handle daily IT support queries, maintain workplace environments, and assist with hands-on technical troubleshooting and user onboarding.

Interested?

• Receive and prioritize support requests via phone, email, chat, and in person
• Troubleshoot workstations, software, printers, connectivity, and mobile devices
• Support onsite meeting rooms, collaboration tools, and facilitate cloud adoption
• Prepare laptops, replace hardware, and maintain accurate inventory records
• Manage user accounts and access permissions in Active Directory and Azure AD
• Provide Level 2 troubleshooting and escalated complex issues to specialists
• Keep users informed, confirm resolutions, and update troubleshooting documentation

We are looking for

• Good knowledge of Microsoft 365 and cloud environments
• Good knowledge of Level 1 and Level 2 IT support workflows
• Advanced communication skills in English (minimum B2 level)
• Strong interpersonal skills with a professional, service-oriented mindset
• Relevant Microsoft certifications, an asset
• Responsible, Supportive, Intellectually curious, & Energetic Personality