IT Support Technician

Academic Work; Vaud; On-site; CHF 65,000 - 90,000; Full time

Job summary

Academic Work is recruiting an IT Support Technician in Lausanne to support users during a digital transition to cloud-based environments. You will handle daily IT support queries, assist with onboarding, and maintain workplace environments within a collaborative team.

The role emphasizes strong English communication, an service-oriented mindset, and hands-on troubleshooting across devices and software, with potential Microsoft certifications considered an asset.

Qualifications

• Knowledge of Microsoft 365 and cloud environments.
• Experience with Level 1 and Level 2 IT support workflows.
• Advanced English communication (minimum B2).
• Strong interpersonal and service-oriented mindset.
• Microsoft certifications are an asset.

Responsibilities

• Receive and prioritize support requests via phone, email, chat, and in person.
• Troubleshoot workstations, software, printers, connectivity, and mobile devices.
• Support onsite meeting rooms and collaboration tools; enable cloud adoption.
• Prepare laptops, replace hardware, and maintain inventory records.
• Manage user accounts and access in Active Directory and Azure AD.
• Provide Level 2 troubleshooting and escalate complex issues.
• Keep users informed and update troubleshooting documentation.

Skills

Fluent English

Interpersonal skills

Customer service mindset

Problem solving

Education

Microsoft certifications (asset)

Tools

Active Directory

Azure AD

Microsoft 365

Job description

IT Support Technician

You have a good knowledge of Microsoft 365 and are looking for your next professional challenge as a Helpdesk Technician? You speak English fluently & distinguish yourself as a dynamic and supportive person?

Lausanne

ASAP (negociable)

Full time, 100%, 12 Months

Staffing

About the role

For our client, a prestigious Swiss asset management firm, we are looking for an IT Support Technician to join their team.

As an IT Support Technician, you will play a key role in supporting users through a major digital transition as the firm migrates to cloud-based environments, within a collaborative team.

You will handle daily IT support queries, maintain workplace environments, and assist with hands‑on technical troubleshooting and user onboarding.

Work tasks

• Receive and prioritize support requests via phone, email, chat, and in person
• Troubleshoot workstations, software, printers, connectivity, and mobile devices
• Support onsite meeting rooms, collaboration tools, and facilitate cloud adoption
• Prepare laptops, replace hardware, and maintain accurate inventory records
• Manage user accounts and access permissions in Active Directory and Azure AD
• Provide Level 2 troubleshooting and escalation complex issues to specialists
• Keep users informed, confirm resolutions, and update troubleshooting documentation

We are looking for

• Good knowledge of Microsoft 365 and cloud environments
• Good knowledge of Level 1 and Level 2 IT support workflows
• Advanced communication skills in English (minimum B2 level)
• Strong interpersonal skills with a professional, service-oriented mindset
• Relevant Microsoft certifications, an asset
• Responsible, Supportive, Intellectually curious, & Energetic Personality

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

Faire partie d’Academic Work

Lorsque vous postulez à cette offre, vous rejoignez les nombreux consultants d’Academic Work. Vous profiterez de nombreux bénéfices mais aurez aussi une équipe de Consultant Manager pour vous soutenir dans cette étape de votre carrière.