IT Support Specialist

BCIC Swiss GmBH; Ticino; On-site; CHF 40,000 - 52,000; Part time

Benefits offered by this job

On-site role

Stable ongoing project

Professional and supportive work env.

Opportunity for additional hours based

Potential for long-term engagement

Job summary

BCIC Swiss GmbH in Lugano seeks a part-time IT Support Specialist to provide first- and second-level contact resolution, working on-site with Windows, Office, Cisco Jabber, and printers. Basic macOS knowledge for Apple users is a plus.

The ideal candidate has several years of IT experience, holds a valid work permit, and is fluent in Italian and English. This role offers an ongoing project, professional environment, and potential for extra hours.

Qualifications

• Valid work permit is required.
• Several years of IT experience.
• Fluency in Italian and English is mandatory.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber.
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Skills

Fluent Italian

Fluent English

Work permit

IT experience

Job description

BCIC Swiss GmbH | Best Connect International Company is looking for a (part time ,on-site) "IT Support Specialist" in Lugano.

Tasks

Provide first- or second-level contact and problem resolution for customer issues.

Work with third-party vendors to remediate complex AV issues as needed.

Provide timely communication on issue status and resolution.

Maintain ticket updates for all reported incidents.

Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .

Should have basic knowledge of the Mac operating system to support Apple PC users.

Install, upgrade, support, and troubleshoot printers and computer hardware.

Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.

Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

1.Must hold a valid work permit

2.Several years of experience in the IT field

3.Local language (Italian) & English fluency mandatory .

Benefits

• On-site role
• Stable ongoing project
• Professional and supportive work environment
• Opportunity for additional hours based on performance
• Potential for long-term engagement

1st November 2026