Technical Support Specialist

Jobtailor; Burgdorf; Vor Ort; CHF 100.000 - 150.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a technically skilled field support engineer to handle first- and second-level inquiries via phone, email, or the central C4C ticketing system. You will remotely analyze faults, restore equipment availability quickly, and travel worldwide to customer sites for installations, commissioning, and maintenance.

You will document every case to resolution, relay feedback to development, and support the on-call rota.

Qualifikationen

• Completed technical or electrical engineering vocational training.
• Several years of experience in international mechanical engineering or comparable technical customer service.
• In-depth knowledge of control systems and electrical engineering; experience with industrial control systems is an advantage.
• Good written and spoken German and English; additional languages are an advantage.

Aufgaben

• Handle technical inquiries and issues through first- and second-level support via telephone, email, or the central ticketing system (C4C).
• Remotely analyze faults and quickly restore equipment availability.
• Travel worldwide to customer sites for machine installations, commissioning, troubleshooting, modifications, repairs, maintenance, and inspections.
• Fully document and follow up on every support case through to successful resolution.
• Relay customer feedback to development and product teams.
• Support the on-call and standby service rota.

Kenntnisse

Technical Support

Mechanical Engineering

Control Systems

Electrical Engineering

Industrial Control Systems

Troubleshooting

Documentation

Machine Installation

Maintenance

Modifications

Ausbildung

Technical or Electrical Engineering Vocational Training

Tools

C4C Ticketing System

Jobbeschreibung

• Handle technical inquiries and issues through first- and second-level support via telephone, email, or the central ticketing system (C4C)
• Remotely analyze faults and quickly restore equipment availability
• Travel worldwide to customer sites for machine installations, commissioning, troubleshooting, modifications, repairs, maintenance, and inspections
• Fully document and follow up on every support case through to successful resolution
• Relay customer feedback to development and product teams
• Support the on-call and standby service rota

Requirements

• Completed technical or electrical engineering vocational training—ideally specializing in mechanical engineering, mechatronics, or automation technology
• Several years of experience in international mechanical engineering or a comparable technical customer service environment
• In-depth knowledge of control systems and electrical engineering; experience with industrial control systems is an advantage
• Good written and spoken German and English; additional foreign languages are an advantage
• Independent, structured, and solution-oriented working style, including under time pressure or in complex situations
• Willingness to travel approximately 20%
• Enjoyment of intercultural collaboration and direct contact with customers worldwide

Demonstrates expertise in technical support and mechanical engineering, with a strong focus on control systems and electrical engineering. Proficient in providing customer service in international settings, with effective communication skills in German and English.

Highest-signal resume keywords

• Technical Support
• Mechanical Engineering
• Control Systems
• Bilingual Communication
• Customer Service

Hard Skills

• Technical Support
• Mechanical Engineering
• Control Systems
• Electrical Engineering
• Industrial Control Systems
• Troubleshooting
• Documentation
• Machine Installation
• Maintenance
• Modifications

Soft Skills

• Solution-Oriented
• Structured Working Style
• Intercultural Collaboration
• Customer Interaction
• Time Management

Certifications & Qualifications

• Technical or Electrical Engineering Vocational Training

Industry Keywords

• Mechatronics
• Automation Technology
• International Mechanical Engineering
• Customer Service Environment

Tools & Technologies

• C4C Ticketing System