IT Help Desk Support Engineer (Chinese-speaking)

Connect44; Zürich; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Zusammenfassung

Connect44 in Zürich, Switzerland, is seeking a determined IT Help Desk Support Engineer to join our team. You will provide workplace and user support, install and configure Windows and macOS, and troubleshoot desktops and office software to keep daily operations running smoothly.

The role covers AV and meeting room support, network and server room maintenance, onboarding of local users, and participation in IT projects. Fluent English is required; German is a plus. Permanent on-site position.

Qualifikationen

• Bachelor's degree in Computer Science or related field.
• 1–3+ years of hands-on IT desktop support and infrastructure experience.
• Experience with Windows/macOS OS, office software, and desk-side support.
• Understanding of LAN architecture and common network protocols (VLAN, STP).
• Experience configuring network hardware such as switches/routers; Cisco/Huawei preferred.
• Solid AV/meeting room maintenance knowledge.
• Scripting or basic programming (Python/Java) is a plus.
• Fluent English; Chinese preferred; German a plus.

Aufgaben

• Provide workplace and user support, including OS installation/configuration and desktop troubleshooting.
• Manage office peripherals, printers, projectors, and IT accessories.
• Deliver basic IT onboarding and local user training.
• Inspect and maintain meeting rooms and AV equipment; support video meetings (on-site and remote).
• Monitor server room and IT network equipment; perform routine maintenance.
• Troubleshoot network connectivity and configurations (VLAN/STP).
• Operate and maintain office security systems (optional).
• Assist in IT project deployment and office expansions; document network diagrams and assets.

Kenntnisse

Hardware troubleshooting

OS support (Windows/macOS)

LAN basics (VLAN, STP)

Network hardware configuration

AV/meeting room infra

Scripting (Python/Java)

English fluency

CCNA/CCNP knowledge

Ausbildung

Bachelor's degree in Computer Science or related field

Tools

Cisco equipment

Huawei equipment

Jobbeschreibung

Position OverviewWe are looking for a determined and team-oriented person to join our team as a IT Help Desk Support Engineer

Job location: Switzerland, Zürich

Available Positions: 1 position

Job type: Permanent

Job Ref. Number: ITHS 05..08.26

Description

Key Responsibilities

• Workplace & User Support
• Provide comprehensive workplace technology support to employees, including OS installation/configuration (Windows/macOS), office software support, and desktop/laptop troubleshooting.
• Manage office peripherals, such as printers, projectors, and related IT accessories, including installation, daily maintenance, and troubleshooting.
• Deliver basic IT onboarding and technical training for local users.
• Infrastructure, Inspection & Daily Operations
• Meeting Room Inspection & AV Support: Regularly inspect and maintain all IT and audio/visual (AV) equipment across meeting rooms (display screens, microphones, projection systems, video conferencing terminals) to ensure seamless day-to-day operation.
• Server Room & Network Maintenance: Conduct regular inspections of the server room and monitor IT network equipment (servers, routers, switches, firewalls, and wireless APs).
• Network Troubleshooting: Monitor network performance and quality; perform troubleshooting and resolution for connectivity, performance, and configuration issues (such as VLAN and STP).
• Office Security Systems: Operate and maintain office door access control systems and CCTV surveillance systems.
• VIP Meeting Assurance & Project Support
• Meeting Assurance: Provide dedicated technical support and assurance for critical and VIP video meetings (both on-site and remote).
• IT Project Deployment: Assist in analyzing, planning, and deploying IT projects, including local IT infrastructure upgrades, network layout for office expansions/renovations, and system go-live testing.
• Documentation & Asset Management: Maintain and update network diagrams, IT asset inventories, and system configuration documentation.

Qualifications & Requirements

• Education & Experience
• Bachelor's degree or above in Computer Science, Information Technology, or a related field.
• 1-3+ years of hands-on experience in IT desktop support, office network maintenance, and infrastructure operations.
• Technical Competencies
• Skillful in troubleshooting laptop/desktop hardware, operating systems, and office software.
• Strong understanding of building-level LAN architecture and common network protocols/configurations (e.g., VLAN, STP).
• Hands-on experience configuring and maintaining network hardware (switches, routers, firewalls); familiarity with Huawei or Cisco equipment is preferred.
• Solid understanding of AV/meeting room infrastructure and peripheral maintenance.
• Scripting or basic programming experience (e.g., Python or Java) is a plus.
• Languages & Soft Skills
• Languages: Fluent in English; fluency in Chinese is preferred; conversational German is optional/a plus.
• Strong problem-solving abilities, self-motivated, proactive, and able to work effectively under pressure both independently and within a team.
• Certifications (Optional): Certifications such as CCNA, CCNP, MCSE, or PMP are a plus.