IT Help Desk Support Engineer (Chinese-speaking)

Connect44 GmbH; Zürich; Vor Ort; CHF 70.000 - 100.000; Vollzeit

Zusammenfassung

Connect44 GmbH is seeking a determined IT Help Desk Support Engineer to join our team in Zürich. This permanent role focuses on workplace support, AV/meeting room management, and basic IT infrastructure tasks.

You will handle OS installs, software support, peripheral devices, security systems, and contribute to network and server upkeep while ensuring smooth day-to-day operations for staff and VIP meetings.

Qualifikationen

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 1–3+ years hands‑on IT desktop support, office network maintenance, and infrastructure operations.
• Troubleshooting laptop/desktop hardware, OS, and office software.
• Strong understanding of building-level LAN architecture and common network protocols (e.g., VLAN, STP).
• Experience configuring network hardware; familiarity with Huawei or Cisco equipment.
• AV/meeting room infrastructure experience is a plus.
• Scripting or basic programming (Python/Java) is a plus.

Aufgaben

• Provide comprehensive workplace technology support to employees (Windows/macOS OS installation/configuration, office software).
• Manage office peripherals (printers, projectors) and perform daily maintenance and troubleshooting.
• Deliver basic IT onboarding and technical training for local users.
• Inspect and maintain meeting room AV equipment; monitor servers, routers, switches, firewalls, and wireless APs.
• Provide VIP meeting technical support and assist in IT project deployment and go-live testing.

Kenntnisse

Desktop support

Network troubleshooting

AV/meeting room infra

Scripting basics

Ausbildung

Bachelor's degree in Computer Science or IT

Tools

Huawei equipment

Cisco equipment

LAN hardware

Jobbeschreibung

We are looking for a determined and team-oriented person to join our team as a IT Help Desk Support Engineer

Empleo: Permanent

Key Responsibilities

1. Workplace & User Support

• Provide comprehensive workplace technology support to employees, including OS installation/configuration (Windows/macOS), office software support, and desktop/laptop troubleshooting.
• Manage office peripherals, such as printers, projectors, and related IT accessories, including installation, daily maintenance, and troubleshooting.
• Deliver basic IT onboarding and technical training for local users.

2. Infrastructure, Inspection & Daily Operations

• Meeting Room Inspection & AV Support: Regularly inspect and maintain all IT and audio/visual (AV) equipment across meeting rooms (display screens, microphones, projection systems, video conferencing terminals) to ensure seamless day-to-day operation.
• Server Room & Network Maintenance: Conduct regular inspections of the server room and monitor IT network equipment (servers, routers, switches, firewalls, and wireless APs).
• Network Troubleshooting: Monitor network performance and quality; perform troubleshooting and resolution for connectivity, performance, and configuration issues (such as VLAN and STP).
• Office Security Systems: Operate and maintain office door access control systems and CCTV surveillance systems.

3. VIP Meeting Assurance & Project Support

• Meeting Assurance: Provide dedicated technical support and assurance for critical and VIP video meetings (both on-site and remote).
• IT Project Deployment: Assist in analyzing, planning, and deploying IT projects, including local IT infrastructure upgrades, network layout for office expansions/renovations, and system go-live testing.
• Documentation & Asset Management: Maintain and update network diagrams, IT asset inventories, and system configuration documentation.

Qualifications & Requirements

1. Education & Experience

• Bachelor’s degree or above in Computer Science, Information Technology, or a related field.
• 1–3+ years of hands‑on experience in IT desktop support, office network maintenance, and infrastructure operations.
• Skillful in troubleshooting laptop/desktop hardware, operating systems, and office software.
• Strong understanding of building-level LAN architecture and common network protocols/configurations (e.g., VLAN, STP).
• Hands‑on experience configuring and maintaining network hardware (switches, routers, firewalls); familiarity with Huawei or Cisco equipment is preferred.
• Solid understanding of AV/meeting room infrastructure and peripheral maintenance.
• Scripting or basic programming experience (e.g., Python or Java) is a plus.

3. Languages & Soft Skills

• Languages: Fluent in English; fluency in Chinese is preferred; conversational German is optional/a plus.
• Strong problem‑solving abilities, self‑motivated, proactive, and able to work effectively under pressure both independently and within a team.
• Certifications (Optional): Certifications such as CCNA, CCNP, MCSE, or PMP are a plus.