Junior IT Support Specialist

Umanova SA; Zürich; Vor Ort; CHF 60.000 - 90.000; Teilzeit

Zusammenfassung

Umanova SA in Zürich is seeking a Junior IT Support Specialist to join the service desk on a short term contract. You will assist users onsite and remotely, working with experienced engineers in a multinational environment.

As a recent graduate with German and English skills, you will receive day‑to‑day mentoring, structured onboarding and exposure to standard IT operations, hardware setup, and software deployment.

Qualifikationen

• Completed apprenticeship or IT degree with recent graduates welcome.
• Familiarity with Windows 10/11, Microsoft 365 and Active Directory.
• Fluent German and English in daily work.

Aufgaben

• Act as first point of contact for users, investigating and resolving incidents on site and remotely.
• Log, track, and update tickets in the service desk system.
• Escalate complex cases to senior colleagues and assist them in resolution.
• Install and maintain IT equipment and software as documented.

Kenntnisse

Customer service

Communication

Team collaboration

Willingness to learn

Ausbildung

Completed apprenticeship (Informatiker EFZ or equivalent)

IT degree

Certified IT training

Tools

Windows 10/11

Microsoft 365

Active Directory

Google Workspace

Jobbeschreibung

For our international client in Zürich, we are looking for a Junior IT Support Specialist to join their service desk team on a short term contract. Good German and English are required.

This is a strong opportunity for someone at the start of their IT career: you will work alongside experienced support engineers in a multinational environment, with structured onboarding and day‑to‑day mentoring.

Core Responsibilities

1st level IT support (with support on 2nd level tasks)

• Act as first point of contact for users, investigating and resolving common incidents on site and remotely
• Log, track, and update tickets in the internal service desk system according to defined procedures
• Escalate more complex cases to senior colleagues, and assist them in resolving these
• Follow global and local IT procedures and processes

Communication and collaboration

• Provide friendly, professional service to users at all levels of the organisation
• Work closely with regional and global IT support colleagues
• Help users with basic questions on standard tools and applications

Support and maintenance

• Set up, install, and maintain IT equipment: laptops, desktops, multifunctional network devices (printer, copier, scanner), mobile phones, and projectors
• Carry out simple hardware repairs and peripheral replacements following documented specifications
• Install and troubleshoot operating systems, client software, and business applications
• Support colleagues in identifying opportunities to improve service and processes

Local IT administration

• Assist with the 3rd party ordering process
• Help maintain the IT hardware inventory and track compliance
• Support account creation, termination, and move requests under supervision

Information security

• Apply security requirements in force and treat all information as confidential

Education, Experience & Knowledge

• Completed apprenticeship (Informatiker EFZ or equivalent), IT degree, or certified IT training — recent graduates are welcome
• Up to 2 years of professional experience; internships, apprenticeship experience, or practical project work count
• Familiarity with standard IT hardware (desktops, laptops, printers, projectors, iOS and Android devices)
• Working knowledge of the Microsoft environment (Windows 10/11, Microsoft 365, basic Active Directory concepts) and Google Workspace
• Exposure to PC staging or software deployment tools is a plus, but training will be provided
• Interest in working in a multinational and multicultural environment

Languages

• Native spoken and written German and fluent English (both are used daily with users)
• Any additional language is an advantage

Personal Qualities

• Willingness to learn quickly and ask questions when something is unclear
• A helpful, patient manner with users of varying technical ability
• Flexibility to adapt as priorities change
• Reliability and composure when the ticket queue gets busy
• Self‑motivation and a hands‑on attitude