IT Desktop Support Engineer – Enterprise & VIP Support

Coba IT Consultants; Zug; On-site; CHF 70,000 - 100,000; Full time

Job summary

Coba IT Consultants seeks an IT Desktop Support Engineer to join a global organisation, delivering high-quality end-user support in a demanding enterprise setting. You will be the go-to contact for IT support, handling incidents from diagnosis to resolution and assisting VIP users and traders with responsiveness and clear communication.

Focus areas include 1st–2nd line support, remote and desk-side assistance, and maintaining documentation while contributing to end-user experience improvements

Qualifications

• 3+ years in Desktop Support, Service Desk or End User Computing.
• Proactive, personable and technically curious.
• Fluent English is essential; German is a strong advantage.

Responsibilities

• Provide 1st- and 2nd-line desktop and end-user support.
• Support users remotely and at their desks.
• Take ownership of incidents from first contact to resolution or escalation.
• Troubleshoot laptops, desktops, and mobile devices, apps and connectivity.
• Support Windows, Microsoft Office, Active Directory and Exchange.
• Troubleshoot VPN, Citrix, TCP/IP and remote-access issues.
• Support Bloomberg and Reuters users and workstations.
• Set up equipment/access for new starters and assist with moves, leavers, hardware refreshes.
• Support meeting rooms, video conferencing and AV tech.
• Escalate complex incidents to infrastructure, network, application or security teams.
• Maintain documentation and knowledge articles.

Skills

Windows

Microsoft Office

Active Directory

Exchange

PC, laptop and mobile-device support

iOS

Video conferencing

Endpoint security

ITIL/ITSM

Tools

Fortinet VPN

Citrix

Job description

Coba IT Consultants seeks an IT Desktop Support Engineer to join a global organisation, delivering high-quality end-user support in a demanding enterprise setting. You will be the go-to contact for IT support, handling incidents from diagnosis to resolution and assisting VIP users and traders with responsiveness and clear communication.

Focus areas include 1st–2nd line support, remote and desk-side assistance, and maintaining documentation while contributing to end-user experience improvements