IT Support Engineer

CERN; Genf; Presencial; CHF 65 000 - 90 000; Tempo integral

Resumo da oferta

CERN in Geneva seeks a proactive IT professional to join the Business Computing (BC) Quality and Service Team in the FAP Department. The role focuses on second-line support for business applications, hardware lifecycle management, and ongoing process improvements through automation and documentation.

You will collaborate with application experts, IT specialists, and service providers to ensure timely incident resolution, provide user guidance, and help optimize IT services across the

Qualificações

• Experience in IT support and service management.
• Familiarity with hardware lifecycle management.
• Ability to automate processes and document improvements.

Responsabilidades

• Provide second-line support for Business Computing applications, investigating and resolving user issues.
• Deliver technical assistance and guidance to users of Business Computing services and applications.
• Coordinate with application experts, IT specialists, service providers, and support teams to ensure timely resolution of incidents and service requests.
• Provide hardware-related support to designated users and coordinate equipment interventions.

Conhecimentos

Second-line IT support

User assistance

Process improvement

Documentation

Descrição da oferta de emprego

Within the FAP Department, you will join the Business Computing (BC) Quality and Service Team and contribute to delivering high-quality IT services across the organisation. You will play a key role in providing second-line support for business applications, coordinating hardware support activities, assisting users, and helping improve service processes through automation and documentation.

This position offers a unique opportunity to work in a diverse IT environment, collaborate with experts across multiple domains, and gain hands-on experience in IT support, service management, hardware lifecycle management, and process improvement.

Your responsibilities:

User Support & Service Delivery

• Provide second-line support for Business Computing applications, investigating and resolving user issues.
• Deliver technical assistance and guidance to users of Business Computing services and applications.
• Coordinate with application experts, IT specialists, service providers, and support teams to ensure timely resolution of incidents and service requests.

Hardware & Asset Management

• Provide hardware-related support to designated users and coordinate equipment interventions, office…