IT Helpdesk Specialist: Desktop & User Support

StepStone Group

Zürich

On-site

CHF 60,000 - 90,000

Full time

14 days+

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Job summary

StepStone is seeking a proactive IT Desktop Support specialist to join our Information Technology team. You will be the first point of contact for technical queries by phone, email or in person and will support the local office with various devices and applications.

You will triage incidents, document solutions, and contribute to our knowledge base while collaborating on IT projects and ensuring a positive user experience. A 4-year degree and ITIL exposure are valued.

Qualifications

Strong customer service and communication skills.
Ability to communicate technical details to non-technical users.
Ability to prioritize workload effectively.
Able to work independently with minimal supervision.
Good troubleshooting skills and willingness to seek out existing issues.
Experience with ServiceNow a plus.
Knowledge of Crestron Audio Visual equipment a plus.

Responsibilities

Act as an initial point of contact for technical support requests by phone, email, and in person.
Act as local IT point of contact for local office based issues.
Perform triage, resolve incidents and respond to queries on PC's, laptops, printers, mobile devices, and email and business applications.
Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base.
Understanding of basic networking and system administration.
Contribute to IT projects.
Resolve technical issues, identify and document persistent problems.
Ensure a positive user experience through timely and professional service.