IT Helpdesk Specialist: Desktop & User Support

StepStone Group; Zürich; Vor Ort; CHF 60.000 - 90.000; Vollzeit

Zusammenfassung

StepStone is seeking a proactive IT Desktop Support specialist to join our Information Technology team. You will be the first point of contact for technical queries by phone, email or in person and will support the local office with various devices and applications.

You will triage incidents, document solutions, and contribute to our knowledge base while collaborating on IT projects and ensuring a positive user experience. A 4-year degree and ITIL exposure are valued.

Qualifikationen

• Strong customer service and communication skills.
• Ability to communicate technical details to non-technical users.
• Ability to prioritize workload effectively.
• Able to work independently with minimal supervision.
• Good troubleshooting skills and willingness to seek out existing issues.
• Experience with ServiceNow a plus.
• Knowledge of Crestron Audio Visual equipment a plus.

Aufgaben

• Act as an initial point of contact for technical support requests by phone, email, and in person.
• Act as local IT point of contact for local office based issues.
• Perform triage, resolve incidents and respond to queries on PC's, laptops, printers, mobile devices, and email and business applications.
• Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base.
• Understanding of basic networking and system administration.
• Contribute to IT projects.
• Resolve technical issues, identify and document persistent problems.
• Ensure a positive user experience through timely and professional service.

Kenntnisse

Windows 11

Office 365

Active Directory

Exchange

Windows Server

Entra ID

PC hardware support

Ticketing systems

Communication skills

Ausbildung

Bachelor's degree

Tools

ServiceNow

Crestron

Jobbeschreibung

StepStone is seeking a proactive IT Desktop Support specialist to join our Information Technology team. You will be the first point of contact for technical queries by phone, email or in person and will support the local office with various devices and applications.

You will triage incidents, document solutions, and contribute to our knowledge base while collaborating on IT projects and ensuring a positive user experience. A 4-year degree and ITIL exposure are valued.