Internship - Customer Service - Jet Aviation Zurich FBO - 6 months

Jet Aviation Inc.; Zürich; On-site; CHF 17,000 - 26,000; Part time

Benefits offered by this job

Mentorship

International environment

Employee discounts

Job summary

Jet Aviation in Zurich is seeking an internship candidate to support our Customer Service team in a dynamic aerospace setting. You will work alongside seasoned professionals and assist daily operations shaping the customer journey.

The role emphasizes delivering professional flight services, coordinating personalized arrangements, and contributing to service quality while learning within a global aviation brand known for hospitality and excellence.

Qualifications

• Matriculation in Hospitality, Business Admin, Tourism, Aviation Management or related field for the entire internship.
• Experience in reception, front office, or hospitality in a leading environment.
• Aviation experience is a plus.
• Able to work in a fast-paced, dynamic setting and learn quickly.
• Strong communication and interpersonal skills with a service mindset.
• Fluent in English; German is advantageous in writing and speaking.
• Additional languages (French/Italian/Spanish/Arabic) are a bonus.
• Valid driver's license, Category B is mandatory.

Responsibilities

• Provide professional flight services at our FBO in Zurich with a welcoming customer experience.
• Anticipate customer needs, coordinate personalized services, and ensure orders reflect Jet Aviation’s high standards.
• Create and manage aircraft handling requests in FBO One and prepare for invoicing.
• Prepare and distribute flight packages for crews, including weather info and NOTAMs.
• Coordinate hotels, transport, cabin storage, catering, customs, and vendor needs for crews and customers.
• Contribute to service quality improvements and workplace experience.
• Act as a welcoming ambassador, creating a warm, professional experience for customers and crew.
• Maintain passenger and crew lounges and assist with company carpool upkeep.

Skills

Hospitality

Customer service

Communication

Proactive learner

Fluent English

German a plus

Multilingual advantage

Education

Relevant study program in Hospitality/Business Administration/Aviation Management

Tools

FBO One

Job description

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

Are you passionate about aviation and delivering excellent customer service? Join our Zurich Customer Service team at Jet Aviation as an intern and gain hands-on experience in a dynamic aerospace environment. As part of Jet Aviation, you will work alongside experienced professionals and support daily operations that shape the customer’s journey.

Your Role

• Provide professional flight services at our fixed-base operator in Zurich, ensuring professional and welcoming customer experience
• Anticipate customer needs, coordinate personalized services, and ensure every interaction reflects Jet Aviation’s high standards of service and hospitality
• Create and manage aircraft handling requests in our tool FBO One, incorporating additional services as requested to ensure handling orders are complete and ready for invoicing
• Prepare and distribute flight packages for flight crews, including weather information, wind charts, and NOTAMs
• Coordinate arrangements for flight crews and customers, including hotels, ground transportation, cabin‑item storage, catering, customs services, and other vendor requirements
• Contribute to the continuous improvement of service quality and workplace experience
• Act as a welcoming ambassador for Jet Aviation by creating a warm, professional, and memorable experience for every customer and crew member
• Properly maintain passenger and crew lounges and assist with the upkeep of the company carpool vehicles

Your Profile

• C urrently enrolled in a relevant study program in Hospitality, Business Administration, Tourism, Aviation Management or a related field; matriculation during the entire internship period is required
• Experience in reception, front office, or hospitality roles in a leading hospitality environment.
• Aviation experience and background are an advantage
• Comfortable working in a fast-paced and dynamic environment
• Quick learner with a proactive mindset and the ability to work independently
• Strong communication and interpersonal skills with a service-oriented mindset
• Fluent in English, German is an advantage, both written and verbal
• Additional languages such as French, Italian, Spanish, or Arabic are a benefit
• Valid driver's license, Category B is mandatory

What We Offer You

• A dynamic, international environment with a shared passion for aviation
• Opportunities to take responsibility and gain hands‑on experience
• Mentorship – work alongside experienced professionals who will guide and support your development
• Attractive employee discounts for preferred airlines, hotels, leisure, fashion, sports, electronics, etc.