Aviation Customer Service Intern — Hands-On & Mentorship

Jet Aviation Inc.; Zürich; In loco; CHF 17.000 - 26.000; Part-time

Vantaggi offerti da questo lavoro

Mentorship

International environment

Employee discounts

Descrizione del lavoro

Jet Aviation in Zurich is seeking an internship candidate to support our Customer Service team in a dynamic aerospace setting. You will work alongside seasoned professionals and assist daily operations shaping the customer journey.

The role emphasizes delivering professional flight services, coordinating personalized arrangements, and contributing to service quality while learning within a global aviation brand known for hospitality and excellence.

Competenze

• Matriculation in Hospitality, Business Admin, Tourism, Aviation Management or related field for the entire internship.
• Experience in reception, front office, or hospitality in a leading environment.
• Aviation experience is a plus.
• Able to work in a fast-paced, dynamic setting and learn quickly.
• Strong communication and interpersonal skills with a service mindset.
• Fluent in English; German is advantageous in writing and speaking.
• Additional languages (French/Italian/Spanish/Arabic) are a bonus.
• Valid driver's license, Category B is mandatory.

Mansioni

• Provide professional flight services at our FBO in Zurich with a welcoming customer experience.
• Anticipate customer needs, coordinate personalized services, and ensure orders reflect Jet Aviation’s high standards.
• Create and manage aircraft handling requests in FBO One and prepare for invoicing.
• Prepare and distribute flight packages for crews, including weather info and NOTAMs.
• Coordinate hotels, transport, cabin storage, catering, customs, and vendor needs for crews and customers.
• Contribute to service quality improvements and workplace experience.
• Act as a welcoming ambassador, creating a warm, professional experience for customers and crew.
• Maintain passenger and crew lounges and assist with company carpool upkeep.

Conoscenze

Hospitality

Customer service

Communication

Proactive learner

Fluent English

German a plus

Multilingual advantage

Formazione

Relevant study program in Hospitality/Business Administration/Aviation Management

Strumenti

FBO One

Descrizione del lavoro

Jet Aviation in Zurich is seeking an internship candidate to support our Customer Service team in a dynamic aerospace setting. You will work alongside seasoned professionals and assist daily operations shaping the customer journey.

The role emphasizes delivering professional flight services, coordinating personalized arrangements, and contributing to service quality while learning within a global aviation brand known for hospitality and excellence.