Aviation Customer Service Intern — Flight Support

inMy Jet; Zürich; Hybrid; CHF 13,000 - 17,000; Part time

Benefits offered by this job

Mentorship

Employee discounts

Job summary

Jet Aviation in Zürich offers an internship in Customer Service at our Zurich FBO. You will support daily operations, create flight packages, and coordinate hotels, transport, and services for flight crews and customers.

The role emphasizes a welcoming, professional experience and hands-on involvement in FBO One handling and service quality improvements. We seek students in Hospitality, Business, Tourism or Aviation Management, with reception/front office or hospitality experience.

Qualifications

• Currently enrolled in a hospitality, business, tourism, aviation management or related program.
• Matriculation must continue through the internship period.
• Experience in reception/front office or hospitality is preferred.
• Propensity to work in a fast-paced environment with strong service mindset.

Responsibilities

• Provide professional flight services at our Zurich FBO and deliver welcoming customer experiences.
• Anticipate needs, coordinate personalized services, and ensure accurate handling orders for invoicing.
• Prepare and distribute flight packages with weather information, wind charts and NOTAMs.
• Coordinate hotels, transport, cabin storage, catering, customs and vendor requirements.
• Contribute to service quality improvements and act as a warm ambassador for Jet Aviation.

Skills

Communication skills

Interpersonal skills

Adaptability

Proactive mindset

English proficiency

German language (advantage)

Driver's license

Education

Hospitality/Business/Aviation management studies

Tools

FBO One

Job description

Jet Aviation in Zürich offers an internship in Customer Service at our Zurich FBO. You will support daily operations, create flight packages, and coordinate hotels, transport, and services for flight crews and customers.

The role emphasizes a welcoming, professional experience and hands-on involvement in FBO One handling and service quality improvements. We seek students in Hospitality, Business, Tourism or Aviation Management, with reception/front office or hospitality experience.