Aviation Customer Experience Intern – Zurich

Jet Aviation; Kloten; On-site; CHF 17,000 - 26,000; Full time

Benefits offered by this job

Dynamic international environment

Mentorship

Employee discounts

Job summary

Jet Aviation Zurich is offering an internship in Customer Standards & Services. You will join the Zurich Customer Service team and gain hands‑on experience in a dynamic aerospace environment, with a preferred start date around November/December 2026.

As an intern, you will support daily operations, provide professional flight services, coordinate arrangements for crews, and contribute to service quality while learning from experienced professionals.

Qualifications

• Enrolled in a relevant study program for the internship duration.
• Experience in reception, front office, or hospitality.
• Aviation experience is advantageous.
• Fluent English; German is an advantage.
• Valid driver’s license, Category B.

Responsibilities

• Provide professional flight services at our Zurich FBO, ensuring welcoming customer experience.
• Anticipate customer needs, coordinate personalized services.
• Create and manage aircraft handling requests in FBO One.
• Prepare and distribute flight packages with weather information, wind charts, and NOTAMs.
• Coordinate hotels, ground transport, cabin storage, catering, and other vendor needs.
• Contribute to the continuous improvement of service quality and workplace experience.
• Act as a welcoming ambassador for Jet Aviation by creating a warm, professional experience for every customer and crew member.
• Maintain passenger and crew lounges and assist with carpool vehicles upkeep.

Skills

Fluent English

German language

Education

Hospitality/Business Administration/Aviation Management study program

Job description

Jet Aviation Zurich is offering an internship in Customer Standards & Services. You will join the Zurich Customer Service team and gain hands‑on experience in a dynamic aerospace environment, with a preferred start date around November/December 2026.

As an intern, you will support daily operations, provide professional flight services, coordinate arrangements for crews, and contribute to service quality while learning from experienced professionals.