Customer Service Representative (hourly contract)

inMy Jet; Zürich; Hybrid; CHF 34,000 - 44,000; Part time

Benefits offered by this job

Professional development

Dynamic work environment

Team atmosphere

Job summary

Jet Aviation Zürich is seeking a Customer Service Representative for an hourly contract. You will be the first face for passengers and crew, delivering warm hospitality while ensuring operations run smoothly in a fast-paced aviation environment.

The role requires flexibility to cover early or late shifts, including weekends, with a minimum commitment of three days per week. Fluency in English is required; German is an advantage, and Swiss German is a plus.

Qualifications

• Degree in hospitality or aviation experience.
• Experience in high-end hospitality or customer service.
• Fluent English; German is an advantage, including Swiss German.
• Additional languages such as French, Italian, Spanish, or Arabic are a plus.
• Valid Category B driver's licence.
• Good knowledge of Microsoft Office and web-based applications; FBO One experience is desirable.
• Willingness to work shifts, including weekends.
• Strong communication and interpersonal skills.
• A warm, confident and service-oriented personality.
• Proactive, reliable and comfortable working independently, in a team and under time pressure.
• A genuine “can-do” attitude and willingness to go the extra mile.

Responsibilities

• Coordinate handling requests, slots, PPRs and services for passengers and crew.
• Create and maintain handling orders and services in FBO One, ensuring accurate billing.
• Arrange ground transportation, hotels, catering, customs, storage and other services.
• Prepare flight packages including weather information, wind charts and NOTAMs.
• Coordinate the smooth delivery of luggage, cargo and flight packages to and from aircraft.
• Welcome and assist passengers and crew with a professional, friendly and proactive approach.
• Anticipate customer needs and provide fast, effective solutions.
• Maintain passenger and crew lounges and support site and vehicle-related tasks.
• Follow all safety, quality, airport and company requirements and report hazards or incidents.
• Support the Customer Service Supervisor and Site Management with operational tasks and projects.
• Must be physically fit and capable of safely assisting with the handling and transportation of passengers and their luggage.

Skills

Fluent English

German language advantage

Swiss German advantage

Education

Degree in hospitality or aviation experience

Tools

Microsoft Office

FBO One

Job description

# Customer Service Representative (hourly contract)Jet AviationZürich, Zurich, CH, 805810 days agoJob descriptionPosition SummaryAs a Customer Service Representative, you are one of the first faces our passengers and crew meet at Jet Aviation. You combine genuine hospitality with operational excellence, ensuring every arrival and departure runs smoothly and every guest feels truly welcome.This hourly position requires a minimum commitment of 3 days per week, with the opportunity to work either an early or late shift: Early shift: (06:30–15:30) Late shift: 11:30–20:30 / Weekend flexibility: Approximately 2 Sundays per month or 1 full weekend per monthYour Role• Coordinate handling requests, slots, PPRs and services for passengers and crew.• Create and maintain handling orders and services in FBO One, ensuring accurate billing.• Arrange ground transportation, hotels, catering, customs, storage and other services.• Prepare flight packages including weather information, wind charts and NOTAMs.• Coordinate the smooth delivery of luggage, cargo and flight packages to and from aircraft.• Welcome and assist passengers and crew with a professional, friendly and proactive approach.• Anticipate customer needs and provide fast, effective solutions.• Maintain passenger and crew lounges and support site and vehicle-related tasks.• Follow all safety, quality, airport and company requirements and report hazards or incidents.• Support the Customer Service Supervisor and Site Management with operational tasks and projects.• Must be physically fit and capable of safely assisting with the handling and transportation of passengers and their luggage.What we offer• An exciting and challenging job in a dynamic environment.• Various opportunities for professional and personal development.• A motivated and cheerful team that looks forward to working with you.Your Profile• Degree in hospitality or aviation experience.• Experience in high-end hospitality or customer service.• Fluent English; German is an advantage, including Swiss German.• Additional languages such as French, Italian, Spanish, or Arabic are a plus.• Valid Category B driver's licence.• Good knowledge of Microsoft Office and web-based applications; FBO One experience is desirable.• Willingness to work shifts, including weekends.• Strong communication and interpersonal skills.• A warm, confident and service-oriented personality.• Proactive, reliable and comfortable working independently, in a team and under time pressure.• A genuine “can-do” attitude and willingness to go the extra mile.