Internship - Customer Service - FBO

Jet Aviation; Kloten; On-site; CHF 17,000 - 26,000; Full time

Benefits offered by this job

Dynamic international environment

Mentorship

Employee discounts

Job summary

Jet Aviation Zurich is offering an internship in Customer Standards & Services. You will join the Zurich Customer Service team and gain hands‑on experience in a dynamic aerospace environment, with a preferred start date around November/December 2026.

As an intern, you will support daily operations, provide professional flight services, coordinate arrangements for crews, and contribute to service quality while learning from experienced professionals.

Qualifications

• Enrolled in a relevant study program for the internship duration.
• Experience in reception, front office, or hospitality.
• Aviation experience is advantageous.
• Fluent English; German is an advantage.
• Valid driver’s license, Category B.

Responsibilities

• Provide professional flight services at our Zurich FBO, ensuring welcoming customer experience.
• Anticipate customer needs, coordinate personalized services.
• Create and manage aircraft handling requests in FBO One.
• Prepare and distribute flight packages with weather information, wind charts, and NOTAMs.
• Coordinate hotels, ground transport, cabin storage, catering, and other vendor needs.
• Contribute to the continuous improvement of service quality and workplace experience.
• Act as a welcoming ambassador for Jet Aviation by creating a warm, professional experience for every customer and crew member.
• Maintain passenger and crew lounges and assist with carpool vehicles upkeep.

Skills

Fluent English

German language

Education

Hospitality/Business Administration/Aviation Management study program

Job description

Location:

Zürich, Zurich, CH, 8058

Flexible Work Arrangement: Onsite

Job Category: Customer Standards & Services

Career Level: Student / Intern

Requisition Id: 5796

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

Are you passionate about aviation and delivering excellent customer service? Join our Zurich Customer Service team at Jet Aviation as an intern and gain hands‑on experience in a dynamic aerospace environment. As part of Jet Aviation, you will work alongside experienced professionals and support daily operations that shape the customer’s journey. The preferred start date for this position is November/December 2026.

Your Role

• Provide professional flight services at our fixed‑base operator in Zurich, ensuring professional and welcoming customer experience
• Anticipate customer needs, coordinate personalized services, and ensure every interaction reflects Jet Aviation’s high standards of service and hospitality
• Create and manage aircraft handling requests in our tool FBO One, incorporating additional services as requested to ensure handling orders are complete and ready for invoicing
• Prepare and distribute flight packages for flight crews, including weather information, wind charts, and NOTAMs
• Coordinate arrangements for flight crews and customers, including hotels, ground transportation, cabin‑item storage, catering, customs services, and other vendor requirements
• Contribute to the continuous improvement of service quality and workplace experience
• Act as a welcoming ambassador for Jet Aviation by creating a warm, professional, and memorable experience for every customer and crew member
• Properly maintain passenger and crew lounges and assist with the upkeep of the company carpool vehicles

Your Profile

• Currently enrolled in a relevant study program in Hospitality, Business Administration, Tourism, Aviation Management or a related field; matriculation during the entire internship period is required
• Experience in reception, front office, or hospitality roles in a leading hospitality environment.
• Aviation experience and background are an advantage
• Comfortable working in a fast‑paced and dynamic environment
• Quick learner with a proactive mindset and the ability to work independently
• Strong communication and interpersonal skills with a service‑oriented mindset
• Fluent in English, German is an advantage, both written and verbal
• Additional languages such as French, Italian, Spanish, or Arabic are a benefit
• Valid driver’s license, Category B is mandatory

What We Offer You

• A dynamic, international environment with a shared passion for aviation
• Opportunities to take responsibility and gain hands‑on experience
• Mentorship – work alongside experienced professionals who will guide and support your development
• Attractive employee discounts for preferred airlines, hotels, leisure, fashion, sports, electronics, etc.