Aviation Guest Experience Specialist

inMy Jet; Zürich; Hybrid; CHF 34.000 - 44.000; Teilzeit

Benefits dieser Stelle

Professional development

Dynamic work environment

Team atmosphere

Zusammenfassung

Jet Aviation Zürich is seeking a Customer Service Representative for an hourly contract. You will be the first face for passengers and crew, delivering warm hospitality while ensuring operations run smoothly in a fast-paced aviation environment.

The role requires flexibility to cover early or late shifts, including weekends, with a minimum commitment of three days per week. Fluency in English is required; German is an advantage, and Swiss German is a plus.

Qualifikationen

• Degree in hospitality or aviation experience.
• Experience in high-end hospitality or customer service.
• Fluent English; German is an advantage, including Swiss German.
• Additional languages such as French, Italian, Spanish, or Arabic are a plus.
• Valid Category B driver's licence.
• Good knowledge of Microsoft Office and web-based applications; FBO One experience is desirable.
• Willingness to work shifts, including weekends.
• Strong communication and interpersonal skills.
• A warm, confident and service-oriented personality.
• Proactive, reliable and comfortable working independently, in a team and under time pressure.
• A genuine “can-do” attitude and willingness to go the extra mile.

Aufgaben

• Coordinate handling requests, slots, PPRs and services for passengers and crew.
• Create and maintain handling orders and services in FBO One, ensuring accurate billing.
• Arrange ground transportation, hotels, catering, customs, storage and other services.
• Prepare flight packages including weather information, wind charts and NOTAMs.
• Coordinate the smooth delivery of luggage, cargo and flight packages to and from aircraft.
• Welcome and assist passengers and crew with a professional, friendly and proactive approach.
• Anticipate customer needs and provide fast, effective solutions.
• Maintain passenger and crew lounges and support site and vehicle-related tasks.
• Follow all safety, quality, airport and company requirements and report hazards or incidents.
• Support the Customer Service Supervisor and Site Management with operational tasks and projects.
• Must be physically fit and capable of safely assisting with the handling and transportation of passengers and their luggage.

Kenntnisse

Fluent English

German language advantage

Swiss German advantage

Ausbildung

Degree in hospitality or aviation experience

Tools

Microsoft Office

FBO One

Jobbeschreibung

Jet Aviation Zürich is seeking a Customer Service Representative for an hourly contract. You will be the first face for passengers and crew, delivering warm hospitality while ensuring operations run smoothly in a fast-paced aviation environment.

The role requires flexibility to cover early or late shifts, including weekends, with a minimum commitment of three days per week. Fluency in English is required; German is an advantage, and Swiss German is a plus.