Senior Client Advisor, PCT & IP Services

GloJobs; Genf; Vor Ort; CHF 90.000 - 130.000; Vollzeit

Zusammenfassung

WIPO in Geneva seeks a Principal Client Advisor to oversee key accounts, act as the focal point for clients and their agents, and maintain regular, productive contact to ensure high service levels.

You will provide expert PCT business input to development activities, compile workload and productivity statistics, and draft knowledge-base updates based on user feedback to promote effective knowledge sharing.

Aufgaben

• Serve as focal point for key accounts, analyzing each situation and maintaining regular contact to ensure high service levels.
• Provide expert PCT business input to development activities related to the PCT system.
• Compile workload and productivity statistics and propose improvements to the Operations Team Head.
• Draft inputs for knowledge base updates based on survey results and user feedback to promote knowledge sharing.

Jobbeschreibung

WIPO in Geneva seeks a Principal Client Advisor to oversee key accounts, act as the focal point for clients and their agents, and maintain regular, productive contact to ensure high service levels.

You will provide expert PCT business input to development activities, compile workload and productivity statistics, and draft knowledge-base updates based on user feedback to promote effective knowledge sharing.