Impactful Desktop Support Technician|Elevate IT Experience

Frontiers Media; Lausanne; Vor Ort; CHF 65.000 - 95.000; Vollzeit

Benefits dieser Stelle

Extra wellbeing days

Up to 3 paid volunteering days each 
-

Employee Assistance Programme (EAP)

Frontiers Learning Hub

Zusammenfassung

Frontiers Media in Lausanne is seeking a Desktop Support Technician to enable employees with reliable technology and responsive support. You will troubleshoot hardware and software, deploy IT equipment, and maintain a smooth IT environment, both onsite and remotely.

Ideal candidates have 3–5 years of desktop support experience, relevant certifications, and comfort with Windows, macOS, and iOS. Office presence is valued, with adjustable arrangements per policy.

Qualifikationen

• 3–5 years of experience in a desktop support or similar role.
• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician).
• Familiarity with network configurations and protocols.
• Experience with operating systems (Windows, macOS, iOS).
• Knowledge of IT security best practices.

Aufgaben

• Troubleshoot and resolve hardware and software issues autonomously (Level 2 Desktop Support Technician).
• Provide a high standard of IT Services Support onsite and remotely.
• Configure and deploy desktops, laptops, and mobile devices.
• Provide input on IT strategies and OKRs related to support efficiency.
• Utilize and contribute to IT support documentation and SOPs.
• Assist with network connectivity issues.
• Maintain an accurate inventory of all IT equipment and software licenses.
• Administer and grant Access Permissions to users.
• Onboard new starters and deliver IT inductions.
• Provide end-user training and support for IT systems and applications.
• Collaborate with other IT team members to improve support processes.
• Support and contribute to company events.
• Use JSM ticketing system to communicate with users and provide updates.
• Ensure all tickets are resolved within defined SLAs.
• Provide AV support in Meeting Rooms.

Kenntnisse

Level 2 Desktop Support

Customer service

Onsite & remote support

Inventory management

AV support

Jira Service Management

Ausbildung

Associate or Bachelor’s degree in IT/CS

Tools

Jira Service Management

Ticketing systems

Windows

macOS

iOS

Networking basics

Jobbeschreibung

Frontiers Media in Lausanne is seeking a Desktop Support Technician to enable employees with reliable technology and responsive support. You will troubleshoot hardware and software, deploy IT equipment, and maintain a smooth IT environment, both onsite and remotely.

Ideal candidates have 3–5 years of desktop support experience, relevant certifications, and comfort with Windows, macOS, and iOS. Office presence is valued, with adjustable arrangements per policy.