Helpdesk Technician - 6-Month Fixed-Term Contract - Geneva

Michael Page International (Switzerland) SA; Genf; Vor Ort; CHF 65.000 - 82.000; Vollzeit

Benefits dieser Stelle

Modern workplace tech

International environment

Zusammenfassung

Michael Page International (Switzerland) SA is seeking an IT Support professional to join a dynamic international environment in Geneva. You will provide first-level technical support to internal users, manage access requests, onboarding/offboarding, and deploy laptops and equipment.

You will work with Windows and macOS, support SaaS apps and cloud services, and use ITSM tools to document incidents and drive improvements.

Qualifikationen

• 1–3 years in IT Support or Helpdesk.
• Experience with Windows and macOS environments.
• Professional level of English.

Aufgaben

• Provide first-level technical support to internal users.
• Manage software access requests and user permissions.
• Execute onboarding and offboarding activities for employees.
• Prepare, configure, and deploy laptops and IT equipment.
• Troubleshoot Windows and macOS devices.
• Investigate user authentication and MFA-related issues.
• Administer user accounts, distribution lists, and access groups.
• Maintain and distribute loaner equipment and peripherals.
• Support meeting rooms and on-site technical events.
• Escalate complex incidents to specialist teams when required.
• Maintain accurate ticket documentation within the ITSM platform.
• Contribute to process improvements and knowledge-base documentation.

Kenntnisse

Windows support

macOS support

User provisioning

Onboarding/offboarding

ITSM tools

Tools

Jira Service Management

ServiceNow

Jobbeschreibung

• Join a dynamic international environment with modern workplace technologies.
• Play a key role in delivering an outstanding employee IT experience.

About Our Client

Our client is a well-established international organization with a strong focus on innovation, collaboration, and operational excellence. The company offers a modern and people-oriented work environment, supported by advanced technologies and global teams.

Job Description

• Provide first-level technical support to internal users.
• Manage software access requests and user permissions.
• Execute onboarding and offboarding activities for employees.
• Prepare, configure, and deploy laptops and IT equipment.
• Troubleshoot Windows and macOS devices.
• Investigate user authentication and MFA-related issues.
• Administer user accounts, distribution lists, and access groups.
• Maintain and distribute loaner equipment and peripherals.
• Support meeting rooms and on-site technical events.
• Escalate complex incidents to specialist teams when required.
• Maintain accurate ticket documentation within the ITSM platform.
• Contribute to process improvements and knowledge-base documentation.

The Successful Applicant

• 1-3 years of experience in IT Support, Helpdesk, Service Desk, or Desktop Support.
• Experience supporting both Windows and macOS environments.
• Knowledge of user provisioning and access management processes.
• Experience with employee onboarding and offboarding activities.
• Familiarity with SaaS applications and cloud-based environments.
• Experience working with an ITSM tool such as Jira Service Management, ServiceNow, or similar.
• Solid troubleshooting and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong sense of ownership and accountability.
• Professional level of English.

What's on Offer

• Opportunity to work within a modern international organization.
• Exposure to a broad range of workplace technologies and IT operations.