Desktop Support Technician: Onsite & Remote IT Support

Frontiers; Lausanne; Vor Ort; CHF 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

In-person collaboration

Wellbeing days

Volunteering days

Employee Assistance Program

Learning & development

Zusammenfassung

Frontiers is seeking a Desktop Support Technician to empower employees with reliable technology and responsive IT support in Lausanne (250 staff) and Warsaw (30 staff). You will be the local IT point of contact, delivering hands-on technical service with a strong customer-service mindset to ensure smooth daily operations.

Responsibilities include troubleshooting hardware and software, deploying desktops and mobile devices, maintaining inventory, onboarding new starters, delivering end-user

Qualifikationen

• 3-5 years of experience in a desktop support or similar role.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician)
• Familiarity with network configurations and protocols.
• Experience with Windows, macOS, iOS.
• Knowledge of IT security best practices.

Aufgaben

• Troubleshoot and resolve hardware and software issues autonomously (Level 2 Desktop Support Technician).
• Provide a high standard of IT Services Support onsite and remotely.
• Configure and deploy desktops, laptops, and mobile devices.
• Provide input on IT strategies and OKRs related to support efficiency.
• Utilize and contribute to IT support documentation and SOPs.
• Assist with network connectivity issues.
• Maintain an accurate inventory of all IT equipment and software licenses.
• Administer and grant Access Permissions to users.
• Onboard new starters and deliver IT Inductions.
• Provide end-user training and support for IT systems and applications.
• Collaborate with other IT team members to improve support processes.
• Support and contribute to both internal and external company events.
• Use JSM (Jira Service Management) ticketing system to communicate with users and provide updates.
• Ensure all tickets are resolved within defined SLA's (Service Level Agreements).
• Provide AV support in Meeting Rooms.

Kenntnisse

Desktop support

Networking basics

End-user training

Ausbildung

Associate or Bachelor's degree in IT/CS

Tools

Jira Service Management

Jobbeschreibung

Frontiers is seeking a Desktop Support Technician to empower employees with reliable technology and responsive IT support in Lausanne (250 staff) and Warsaw (30 staff). You will be the local IT point of contact, delivering hands-on technical service with a strong customer-service mindset to ensure smooth daily operations.

Responsibilities include troubleshooting hardware and software, deploying desktops and mobile devices, maintaining inventory, onboarding new starters, delivering end-user