Desktop Support Engineer

Excis Compliance; Basel; Vor Ort; CHF 65.000 - 90.000; Vollzeit

Zusammenfassung

Excis is seeking a proactive Desktop Support Engineer to join our on-site Basel team. You will deliver end-user support, diagnose Windows/M365 issues, and manage assets while maintaining high SLA adherence, collaborating with IT services and networks teams.

German and English are required; 2+ years of tech support and an A+ certification are expected. Swiss work eligibility preferred. We offer a collaborative, growth-focused culture with opportunities to drive service improvements.

Qualifikationen

• 2+ years of technical support experience in fast-paced environments.
• A+ Certification or equivalent experience.
• Strong working knowledge of Active Directory.
• Excellent customer service and VIP support skills.
• Experience supporting Windows-based environments (Windows 10/11, M365).
• Advanced knowledge of Microsoft Office suite.
• Experience supporting macOS and hybrid Windows/Mac environments.
• Experience with remote support tools (RDP, VNC, Apple Remote Desktop).
• Hands-on experience removing viruses/spyware and performing RCA.
• Strong organizational, documentation, and troubleshooting skills.
• Self-starter with proven ability to collaborate across teams.
• German language fluency required.

Aufgaben

• Deliver high-quality on-site support for end-users and VIPs, ensuring SLA compliance.
• Diagnose and troubleshoot desktop systems, printers, and operating issues.
• Manage incidents and service requests independently, from diagnosis to resolution.
• Support PC refresh activities: staging, deployment, data migration, decommissioning, and asset updates.
• Provide hands-on support for peripherals, printers, and AV/meeting room equipment.
• Act as hands-and-eyes for server and network teams.
• Maintain accurate asset records and documentation.
• Educate users on self-help tools and promote remote resolution to reduce dispatches.
• Collaborate with IT Services Data Center and Network Infrastructure teams.
• Install, maintain, and upgrade equipment and associated infrastructure.
• Respond to calls, emails, service tickets, and dispatched requests for technical support.

Kenntnisse

Active Directory

End-user support

VIP support

Windows 10/11

M365

Remote support tools

Printers & peripherals

Documentation

Team collaboration

German language

Ausbildung

A+ Certification

Tools

RDP

VNC

Apple Remote Desktop

Jobbeschreibung

WE'RE HIRING AS A DESKTOP SUPPORT ENGINEER IN BASEL, SWITZERLAND!

Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage end-user desktop support, basic server and network troubleshooting, and independently run IT operations at a client site.

Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

Clients in 190+ countries 6,000+ Engineers 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

Experience:

2+ years

Employment Type:

Full-time, On-site

About the Role

We are seeking a proactive, technically solid, and personable IT Support Engineer - Desktop Support to join our on-site team in Basel. This role requires a professional who can independently resolve incidents, support executive-level users, and contribute to a positive, energetic workplace culture.

What you'll do?

• Deliver high-quality on-site support for end-users and VIPs, ensuring SLA compliance.
• Diagnose and troubleshoot desktop systems, printers, and operating issues.
• Manage incidents and service requests independently, from diagnosis to resolution.
• Support PC refresh activities: staging, deployment, data migration, decommissioning, and asset updates.
• Provide hands-on support for peripherals, printers, and AV/meeting room equipment.
• Act as hands-and-eyes for server and network teams.
• Maintain accurate asset records and documentation.
• Educate users on self-help tools and promote remote resolution to reduce dispatches.
• Collaborate with IT Services Data Center and Network Infrastructure teams.
• Install, maintain, and upgrade equipment and associated infrastructure.
• Respond to calls, emails, service tickets, and dispatched requests for technical support.

Requirements

• 2+ years of technical support experience in fast-paced environments.
• A+ Certification or equivalent experience.
• Strong working knowledge of Active Directory.
• Excellent customer service and communication skills, including VIP support.
• Experience supporting large Windows-based environments (Windows 10/11, M365).
• Advanced knowledge of Microsoft Office suite.
• Experience supporting macOS and hybrid Windows/Mac environments.
• Experience with remote support tools (RDP, VNC, Apple Remote Desktop).
• Hands-on experience removing viruses/spyware and performing RCA.
• Strong organizational, documentation, and troubleshooting skills.
• Self-starter with proven ability to collaborate across teams.
• Business professional attire required.
• Languages: Fluent in German (mandatory) and English.

Preferred

• Familiarity with ITIL best practices.
• Experience with Microsoft Teams Rooms and AV equipment.
• Knowledge of Hardware Asset Management (HAM) and CMDB governance.

Important Note

Given the urgency of this opening, preference will be given to local candidates holding a Swiss passport or valid B or C work permits. Only candidates who can start with minimal delay will be considered.

Why Join?

• Collaborative and energetic team culture.
• Opportunity to lead impactful projects and drive service improvements.
• Be part of a team that values innovation and user satisfaction.