Desktop Support Engineer – Onsite & Remote Help

Axiom Technologies; Tolochenaz; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Zusammenfassung

Axiom Technologies in Vaud, Switzerland, is seeking a capable desktop support technician to join our IT team. You will provide on-site and on-call end-user support across Windows, macOS, and Linux environments, ensuring timely and accurate service delivery.

You will install and maintain OS and software, troubleshoot devices, manage accounts and permissions, support remote workers via VPN, and collaborate with IT teams on projects while following security policies.

Qualifikationen

• Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
• 3+ years of desktop support, helpdesk, or IT technician experience.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.

Aufgaben

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues.
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Kenntnisse

Communication

Troubleshooting

Interpersonal skills

Ausbildung

Bachelor’s degree in Computer Science/IT or related field

Tools

ServiceNow

Zendesk

JIRA

SCCM

Intune

JAMF

Active Directory

Group Policy

Jobbeschreibung

Axiom Technologies in Vaud, Switzerland, is seeking a capable desktop support technician to join our IT team. You will provide on-site and on-call end-user support across Windows, macOS, and Linux environments, ensuring timely and accurate service delivery.

You will install and maintain OS and software, troubleshoot devices, manage accounts and permissions, support remote workers via VPN, and collaborate with IT teams on projects while following security policies.