ICT Support Intern — Remote/Hybrid

Job-Room; Winterthur; Hybrid; CHF 13.000 - 20.000; Teilzeit

Benefits dieser Stelle

Home office

Flat hierarchy

Team events

Zusammenfassung

Job-Room in Winterthur offers an ICT Support Internship (80-100%). The programme provides hands-on experience in a dynamic environment, with deep insights into internet technology and customer service.

As an intern, you will collaborate with a team, tackle network and hardware issues, and contribute to fault-ticket processing, documentation, and internal projects. German fluency and English willingness are required; French is a plus.

Qualifikationen

• Graduate of an IT training or further education in a technical field.
• Initial IT and network knowledge is an advantage.
• Excellent teamwork and communication; fluent in German and good English.

Aufgaben

• Provide first and second level ICT support for customers via telephone and email (ticket).
• Assist private and business customers with IT issues.
• Diagnose and troubleshoot internet and network problems.
• Act as interface between customers and engineering teams.
• Record and process fault tickets with suppliers.
• Advise customers on hardware and network via phone and email.
• Create and revise support documentation.
• Support residential product sales teams with technical knowledge.
• Participate in projects and continuous improvement.

Kenntnisse

Teamwork

Communication

German language

English language

French language

Initial IT knowledge

Ausbildung

IT training or vocational training

Jobbeschreibung

Job-Room in Winterthur offers an ICT Support Internship (80-100%). The programme provides hands-on experience in a dynamic environment, with deep insights into internet technology and customer service.

As an intern, you will collaborate with a team, tackle network and hardware issues, and contribute to fault-ticket processing, documentation, and internal projects. German fluency and English willingness are required; French is a plus.