Internship ICT Support (80 - 100%)

Jobup; Winterthur; Hybrid; CHF 20.000 - 29.000; Vollzeit

Benefits dieser Stelle

Home office

Flat hierarchy

Team events

Training opportunities

6 weeks holidays

Child-friendly working conditions

Zusammenfassung

Jobup in Winterthur offers an 80-100% ICT Support Internship starting August 2027 or by arrangement. You will gain deep insights into internet technology and work in a dynamic environment with strong teamwork and customer interaction.

The role includes first and second level support, diagnosing network issues, and close collaboration with engineering. You will learn through hands-on tasks and participate in various projects.

Qualifikationen

• Graduated from an IT training or vocational training in the technical field.
• Initial IT and network knowledge is an advantage.
• German and English skills required; French is a bonus.

Aufgaben

• First and second level ICT support for customers via telephone and email (ticket).
• Support for private and business customers.
• Diagnosis and troubleshooting of internet and network problems.
• Interface between customers and engineering.
• Recording and further processing of fault tickets with suppliers.
• Customer advice via telephone and email regarding hardware and network.
• Creating and revising support documentation.
• Technical support for the residential products sales team.
• Participation in projects.

Kenntnisse

German language skills

English language skills

Team player

Ausbildung

IT training / vocational training

Jobbeschreibung

Internship ICT Support

(80 - 100%)

from August 2027 or by arrangement

As an intern or trainee in our company, you will get to know a modern and very dynamic working environment. We offer you an exciting training period with deep insights into the respective areas of activity as well as into the constantly changing world of internet technology. You bring great enthusiasm for telecommunications, a good grasp of things, and a high level of commitment. Reliability and good cooperation are a matter of course for us, you enjoy communicating with customers, and finding solutions motivates you.

Tasks

• First and second level ICT support for our customers via telephone and email (ticket) (D/E/F)
• Support for private and business customers
• Diagnosis and troubleshooting of internet and network problems
• Interface between customers and engineering
• Recording and further processing of fault tickets with our suppliers
• Customer advice via telephone and email (D/E/F) regarding hardware and network
• Creating and revising support documentation
• Technical support for the residential products sales team
• Participation in projects

Requirements

• Graduate of an IT training or further education and/or completed vocational training in the technical field
• Initial IT and network knowledge is an advantage
• You enjoy working in a team and are communicative
• German: very good oral and written skills
• English: good oral and written skills (French is an advantage)
• Other foreign languages welcome

We offer a responsible area of work with development opportunities in a fast-paced and innovative industry and a modern workplace in the centre of Winterthur. We maintain an uncomplicated, open and respectful interaction with each other, train interns and apprentices, and participate in the internet community.

Benefits

• Home office - You work at a modern workplace in a central location in Winterthur or from home
• Company culture - We maintain a simple, open and respectful interaction with each other and work in a flat hierarchy
• Team events - Our company events range from exciting roller coaster rides to cosy barbecues and beer evenings in our company-owned "LABar"
• Additional benefits - We offer our employees training opportunities and child-friendly working conditions
• Holidays - Your work-life balance is important to us. For this reason, we offer you 6 weeks of holiday with a 40-hour week, compensation for overtime and freedom in planning your working hours