ICT Support Intern: Remote-Friendly Training & Growth

Jobup; Winterthur; Hybrid; CHF 20.000 - 29.000; Vollzeit

Benefits dieser Stelle

Home office

Flat hierarchy

Team events

Training opportunities

6 weeks holidays

Child-friendly working conditions

Zusammenfassung

Jobup in Winterthur offers an 80-100% ICT Support Internship starting August 2027 or by arrangement. You will gain deep insights into internet technology and work in a dynamic environment with strong teamwork and customer interaction.

The role includes first and second level support, diagnosing network issues, and close collaboration with engineering. You will learn through hands-on tasks and participate in various projects.

Qualifikationen

• Graduated from an IT training or vocational training in the technical field.
• Initial IT and network knowledge is an advantage.
• German and English skills required; French is a bonus.

Aufgaben

• First and second level ICT support for customers via telephone and email (ticket).
• Support for private and business customers.
• Diagnosis and troubleshooting of internet and network problems.
• Interface between customers and engineering.
• Recording and further processing of fault tickets with suppliers.
• Customer advice via telephone and email regarding hardware and network.
• Creating and revising support documentation.
• Technical support for the residential products sales team.
• Participation in projects.

Kenntnisse

German language skills

English language skills

Team player

Ausbildung

IT training / vocational training

Jobbeschreibung

Jobup in Winterthur offers an 80-100% ICT Support Internship starting August 2027 or by arrangement. You will gain deep insights into internet technology and work in a dynamic environment with strong teamwork and customer interaction.

The role includes first and second level support, diagnosing network issues, and close collaboration with engineering. You will learn through hands-on tasks and participate in various projects.