ICT Support Specialist (80-100%)

Jobup; Kriens; Hybrid; CHF 70.000 - 95.000; Vollzeit

Zusammenfassung

Achermann is seeking an ICT Support Specialist in Kriens, Switzerland, to serve as the first contact for customers, handle 1st level IT support, and coordinate with 2nd level as needed. The role includes on-site deployments and licence management, with a focus on clear communication and reliable service.

You will work in a team that values flexibility, independence, and professional presentation, while supporting customers in German and English.

Qualifikationen

• Completed basic IT training (e.g., ICT specialist EFZ or computer scientist EFZ)
• Initial professional IT support or service desk experience
• Enjoyment of telephone customer contact and solution-oriented support
• Ability to properly record, prioritise, document tickets and forward them
• Independent, reliable and structured working style
• Patience, communication skills, professional appearance
• Excellent German (spoken/written) and good English

Aufgaben

• First point of contact for customers via phone and written requests
• Classify and resolve simple faults in 1st level support
• Escalate complex issues with structured handover to 2nd level
• Keep customers informed during maintenance windows or major faults
• Assist with on-site deployments, dispatching and licence management

Jobbeschreibung

ICT Support Specialist

Kriens (LU) | 80-100 % | immediate start or by arrangement

Your Impact

Support makes a difference. Because you persevere. You are there when our customers need quick, competent help – friendly, solution-oriented and reliable. You ensure that requests are properly recorded, initial solutions are found, and our service quality is noticeably felt every day.

Your Job

You are the first point of contact for our customers: You receive IT requests by phone and in writing, classify them properly and resolve simpler faults directly in 1st level support. In more complex cases, you ensure a structured handover to 2nd level and keep customers clearly informed – also during maintenance windows or major faults. You keep an eye on monitoring messages, support the maintenance of ICT services internally and for customers, plan on-site deployments if necessary and assist with dispatching and licence management tasks.

What you bring

You are an empathetic person and work with commitment and independently. Ideally, you bring the following for this role:

Must-haves

• Completed basic IT training, e.g. ICT specialist EFZ, computer scientist EFZ or equivalent
• Initial professional experience in IT support, service desk or a similar ICT role
• Enjoyment of telephone customer contact and solution-oriented customer support
• Ability to properly record, prioritise, document tickets and forward them if necessary
• Independent, reliable and structured way of working
• Patience, communication skills and a professional appearance
• Very good German skills in spoken and written form as well as good English skills

Nice-to-haves

• Experience with ticketing systems or ITIL-oriented support processes
• Basic knowledge of Microsoft 365, Windows, network or cloud services
• Experience with monitoring tools, e.g. PRTG

What to expect with us

• A varied job in a collegial, committed and qualified team
• Freedom to take responsibility and make a difference – also beyond the team boundary
• Attractive employment conditions with flexible working hours
• Targeted promotion of your professional and personal development
• Annual working time model with high flexibility
• Choice between modern workplaces in the office or your own home office

Would you like to become part of the achermann family and inspire our customers together with us?

Then send your complete application dossier by e-mail to [e-mail].

We look forward to hearing from you!