Head of Customer Success, B2B Loyalty (Remote)

Jobgether; Switzerland; Remote; CHF 150,000 - 210,000; Full time

Benefits offered by this job

Fully remote work with worldwide team

Equity participation and qiibee tokens

Permanent, full-time employment with 0

24 days annual leave

Shape and lead CS function as first CS

AI-first working culture

Job summary

Jobgether is seeking a Head of Customer Success for a B2B loyalty and partner platform, based in Switzerland. This is a fully remote role leading onboarding, lifecycle management, and performance optimization for a growing customer base.

You will own the customer journey from integration to long-term engagement, driving data-driven insights and AI-enabled workflows to improve response times and value realization across global partners.

Qualifications

• Fluency in both German and English with excellent written and verbal communication.
• At least 5 years of experience in customer success, account management, or partner onboarding in loyalty, SaaS, or payments.
• Proven ability to manage customer relationships through onboarding, implementation, launch, and ongoing engagement.
• Proficiency with AI tools such as Claude to design workflows, build automations, and improve operational processes.

Responsibilities

• Own the end-to-end onboarding for new B2B customers from setup through launch and ongoing success management.
• Guide partners through launch checklists ensuring timely integration, balance top-ups, platform listings, and communication reviews.
• Manage ongoing relationships with active customers as their primary contact to maximize value of loyalty partnerships.
• Collaborate with sales to align CS strategies, set performance indicators, and support growth.
• Improve visibility and campaign performance across partner channels and touchpoints.
• Ensure communications and assets comply with brand standards and requirements.
• Maintain a high-quality CRM environment in HubSpot and leverage AI to log interactions and maintain pipelines.
• Conduct regular reviews, analyze performance data, and identify opportunities to improve engagement and outcomes.
• Manage feedback loops, use AI to categorize tickets, draft responses, and accelerate resolution.
• Use AI to prepare updates, summarize meetings, and align distributed teams.
• Build scalable CS processes to support long-term function development.

Skills

German fluency

English fluency

Strategic leadership

SaaS experience

Customer success

Tools

HubSpot

AI tools (Claude)

API integrations

Job description

Jobgether is seeking a Head of Customer Success for a B2B loyalty and partner platform, based in Switzerland. This is a fully remote role leading onboarding, lifecycle management, and performance optimization for a growing customer base.

You will own the customer journey from integration to long-term engagement, driving data-driven insights and AI-enabled workflows to improve response times and value realization across global partners.