Senior Customer Experience Lead (Remote)

Jobgether; Switzerland; Remote; CHF 82,000 - 89,000; Full time

Benefits offered by this job

Remote work in US/EMEA

Travel to Wilmington, DE for key |meet

Job summary

Jobgether is seeking a Customer Experience Manager based in Switzerland to lead customer-centered research, analyze experiences, and drive improvement initiatives across product, technology, and operations. This remote role involves collaboration with leaders to identify gaps and deliver measurable outcomes.

The position emphasizes facilitation, executive-level communication, and ability to influence decisions without formal authority.

Qualifications

• Five+ years in Customer Experience or related field.
• Bachelor's degree or equivalent experience.
• Led customer research, journey mapping, and insight-driven improvements.

Responsibilities

• Apply CX practices to complex business challenges across initiatives.
• Conduct customer and stakeholder research using qualitative and quantitative inputs.
• Lead journey mapping, service blueprinting, and process mapping to clarify needs and ownership.
• Build roadmaps with prioritized initiatives and measurable impact.
• Influence stakeholders and drive decisions without direct authority.

Skills

CX research

Journey mapping

Facilitation

Stakeholder influence

Data fluency

Education

Bachelor's degree or equivalent

Tools

Power BI

Qualtrics

Miro

Mural

ServiceNow

Job description

Jobgether is seeking a Customer Experience Manager based in Switzerland to lead customer-centered research, analyze experiences, and drive improvement initiatives across product, technology, and operations. This remote role involves collaboration with leaders to identify gaps and deliver measurable outcomes.

The position emphasizes facilitation, executive-level communication, and ability to influence decisions without formal authority.