Strategic Technical CS Manager - API & Data (Remote)

Jobgether; Schweiz; A distancia; CHF 56.000 - 83.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Fully remote work

Flexible working hours

Unlimited paid vacation

Personal development support

Meaningful ownership

International, remote-first culture

Impact on product

Descripción de la vacante

Jobgether, based in Switzerland, is seeking a Technical Customer Success Manager to own the end-to-end journey of API and data product customers. You will onboard, integrate, drive adoption, renewals and expansion, working closely with Product, Sales, Support, Engineering and Marketing in a remote-first environment.

You will translate technical needs into actionable improvements, guide customers through APIs and data flows, and own outcomes from onboarding to expansion, while shaping customer

Formación

• Experience in technical customer success or related roles (2+ years).
• Experience with APIs or data products; comfortable discussing APIs, integrations, and data flows.

Responsabilidades

• Own a portfolio of API/data customers and drive adoption, renewals and expansion.
• Lead customer meetings, define success plans and milestones.
• Coordinate with product, sales, support, and engineering to deliver value.
• Troubleshoot issues and guide customers through technical decisions to keep momentum.
• Identify risks and opportunities for growth and expansion.
• Own renewals and manage account information accurately.
• Facilitate onboarding and handovers between sales and customer success.

Conocimientos

APIs

Data products

Customer success

Account management

English

Remote work

Herramientas

Vitally

Notion

Intercom

Stripe

FullStory

Calendly

Descripción del empleo

Jobgether, based in Switzerland, is seeking a Technical Customer Success Manager to own the end-to-end journey of API and data product customers. You will onboard, integrate, drive adoption, renewals and expansion, working closely with Product, Sales, Support, Engineering and Marketing in a remote-first environment.

You will translate technical needs into actionable improvements, guide customers through APIs and data flows, and own outcomes from onboarding to expansion, while shaping customer