Head of Customer Success - Loyalty and Partner Platforms (B2B)

Jobgether; Schweiz; Remote; CHF 150,000 - 210,000; Full time

Benefits offered by this job

Fully remote work with worldwide team

Equity participation and qiibee tokens

Permanent, full-time employment with 0

24 days annual leave

Shape and lead CS function as first CS

AI-first working culture

Job summary

Jobgether is seeking a Head of Customer Success for a B2B loyalty and partner platform, based in Switzerland. This is a fully remote role leading onboarding, lifecycle management, and performance optimization for a growing customer base.

You will own the customer journey from integration to long-term engagement, driving data-driven insights and AI-enabled workflows to improve response times and value realization across global partners.

Qualifications

• Fluency in both German and English with excellent written and verbal communication.
• At least 5 years of experience in customer success, account management, or partner onboarding in loyalty, SaaS, or payments.
• Proven ability to manage customer relationships through onboarding, implementation, launch, and ongoing engagement.
• Proficiency with AI tools such as Claude to design workflows, build automations, and improve operational processes.

Responsibilities

• Own the end-to-end onboarding for new B2B customers from setup through launch and ongoing success management.
• Guide partners through launch checklists ensuring timely integration, balance top-ups, platform listings, and communication reviews.
• Manage ongoing relationships with active customers as their primary contact to maximize value of loyalty partnerships.
• Collaborate with sales to align CS strategies, set performance indicators, and support growth.
• Improve visibility and campaign performance across partner channels and touchpoints.
• Ensure communications and assets comply with brand standards and requirements.
• Maintain a high-quality CRM environment in HubSpot and leverage AI to log interactions and maintain pipelines.
• Conduct regular reviews, analyze performance data, and identify opportunities to improve engagement and outcomes.
• Manage feedback loops, use AI to categorize tickets, draft responses, and accelerate resolution.
• Use AI to prepare updates, summarize meetings, and align distributed teams.
• Build scalable CS processes to support long-term function development.

Skills

German fluency

English fluency

Strategic leadership

SaaS experience

Customer success

Tools

HubSpot

AI tools (Claude)

API integrations

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Customer Success - Loyalty and Partner Platforms (B2B) based in Switzerland.

We are looking for a strategic, hands‑on Head of Customer Success to build and lead customer onboarding and lifecycle management for a growing B2B loyalty and partner platform. As the first dedicated customer success hire, you will own the customer journey from technical integration and launch to performance optimization and long‑term relationship management. You will help businesses maximize the value of their loyalty partnerships through effective communication, campaign visibility, and data‑driven insights. Combining customer empathy with AI‑powered workflows, you will streamline operations, automate repetitive tasks, and improve response times. Working closely with sales and cross‑functional teams, you will establish scalable processes that strengthen customer satisfaction and retention. This fully remote opportunity is ideal for an ownership‑driven professional excited to shape a customer success function within an innovative, AI‑first environment.

Accountabilities:

• Own the end‑to‑end onboarding process for new B2B customers, from initial setup through integration, launch, and ongoing success management.


• Guide partners through the launch checklist, ensuring timely completion of integration, balance top‑ups, platform listings, and communication reviews.


• Manage operational relationships with active customers, serving as their primary point of contact and ensuring they maximize the value of their loyalty partnerships.


• Collaborate with the sales team to align customer success strategies, establish performance indicators, and support customer growth.


• Improve customer visibility and campaign performance across relevant touchpoints within partner cross‑media channels.


• Ensure customer communications, campaign materials, and visual assets comply with brand standards and applicable requirements.


• Maintain a high‑quality CRM environment in HubSpot or a comparable platform, leveraging AI to log interactions, enrich contact information, flag outdated records, and maintain accurate pipelines.


• Conduct regular customer reviews, analyze performance data, and identify opportunities to improve engagement, campaign effectiveness, and customer outcomes.


• Manage customer issues and feedback loops, using AI to categorize support tickets, draft initial responses, recommend relevant knowledge‑base resources, and accelerate resolution.


• Use AI tools to prepare asynchronous updates, summarize meetings, document decisions, and maintain alignment across distributed teams.


• Build and refine customer success processes, establishing scalable practices that support the long‑term development of the function.

Requirements:

• Fluency in both German and English, with excellent written and verbal communication skills.


• At least 5 years of experience in customer success, account management, or partner onboarding within the loyalty, SaaS, or payments industries.


• Proven ability to manage customer relationships throughout onboarding, implementation, launch, and ongoing engagement.


• Proficiency with AI tools such as Claude to design workflows, build automations, and improve operational processes.


• Good understanding of digital integrations, including API connections, web links, voucher uploads, and campaign dashboards.


• Hands‑on experience with HubSpot or comparable CRM platforms, including data management and pipeline optimization.


• Strong organizational skills, attention to detail, and the ability to manage multiple customer projects and deadlines simultaneously.


• Empathetic, consultative, and solution‑oriented communication skills, with the ability to combine human judgment and AI‑generated insights.


• Comfort working across teams, time zones, and asynchronous communication channels in a remote environment.


• A proactive, ownership‑driven mindset and the motivation to establish, develop, and continuously improve a customer success function.

Benefits:

• Fully remote work with a worldwide team.


• Competitive monthly salary package.


• Equity participation and qiibee tokens (QBX), offering a share in the company's success.


• Permanent, full‑time employment with a 40‑hour workweek.


• 24 days of annual leave.


• Opportunity to shape and lead the customer success function as its first dedicated hire.


• Fast‑paced, international startup environment focused on innovation, continuous learning, and professional growth.


• AI‑first working culture that uses automation to reduce repetitive tasks and enable teams to focus on meaningful customer relationships.