Guest Services & Reservations Specialist

Radisson Hotel & Suites Zurich; Opfikon; Vor Ort; CHF 60.000 - 85.000; Vollzeit

Benefits dieser Stelle

Lunch Check

Discounts at Radisson & Vertiq Hotels

Zusammenfassung

Radisson Hotel & Suites Zurich in Opfikon is looking for an experienced reservations agent to join our front office team. You will manage and process reservations, respond to inquiries, and help maximize occupancy for both hotel rooms and serviced apartments.

We value excellent communication, hospitality know-how, and the ability to work in a fast-paced environment while delivering outstanding guest service and accuracy in every booking.

Qualifikationen

• Experience in a similar role in hospitality or catering.
• Excellent communication and customer service skills.
• Proficient with reservation management systems.
• Able to work in a fast-paced environment.

Aufgaben

• Manage and process reservations accurately.
• Respond to inquiries by phone, email, and in-person.
• Coordinate with departments to ensure guest satisfaction.
• Maintain knowledge of hotel services and facilities.
• Handle VIP requests with professionalism.
• Assist in maximizing bookings and occupancy.

Kenntnisse

Customer service

Communication

Reservation systems

Hospitality experience

Detail oriented

Organizational skills

Ausbildung

Hospitality experience

Tools

Reservation software

Jobbeschreibung

Radisson Hotel & Suites Zurich in Opfikon is looking for an experienced reservations agent to join our front office team. You will manage and process reservations, respond to inquiries, and help maximize occupancy for both hotel rooms and serviced apartments.

We value excellent communication, hospitality know-how, and the ability to work in a fast-paced environment while delivering outstanding guest service and accuracy in every booking.