Reservations agent

Radisson Hotel & Suites Zurich; Opfikon; Vor Ort; CHF 60.000 - 85.000; Vollzeit

Benefits dieser Stelle

Lunch Check

Discounts at Radisson & Vertiq Hotels

Zusammenfassung

Radisson Hotel & Suites Zurich in Opfikon is looking for an experienced reservations agent to join our front office team. You will manage and process reservations, respond to inquiries, and help maximize occupancy for both hotel rooms and serviced apartments.

We value excellent communication, hospitality know-how, and the ability to work in a fast-paced environment while delivering outstanding guest service and accuracy in every booking.

Qualifikationen

• Experience in a similar role in hospitality or catering.
• Excellent communication and customer service skills.
• Proficient with reservation management systems.
• Able to work in a fast-paced environment.

Aufgaben

• Manage and process reservations accurately.
• Respond to inquiries by phone, email, and in-person.
• Coordinate with departments to ensure guest satisfaction.
• Maintain knowledge of hotel services and facilities.
• Handle VIP requests with professionalism.
• Assist in maximizing bookings and occupancy.

Kenntnisse

Customer service

Communication

Reservation systems

Hospitality experience

Detail oriented

Organizational skills

Ausbildung

Hospitality experience

Tools

Reservation software

Jobbeschreibung

The Zurich hotel has been rebranded as of May 2023 to Radisson Hotel and Suites Zurich and is managed by Vertiq Hospitality. The hotel offers 343 appartments and 104 hotel rooms, which is a great mix for long business stays or short city trips to the city of Zurich. The location of the hotel is in between the city centre (15 minutes) and Zurich international airport (10 Minutes).

Responsibilities

• Manage and process reservations efficiently and accurately
• Respond to customer inquiries via phone, email, and in-person
• Coordinate with other departments to ensure guest satisfaction
• Maintain up-to-date knowledge of hotel services and facilities
• Handle special requests and VIP guests with professionalism
• Assist in maximizing room bookings and occupancy

Qualifications

• Previous experience in a similar role in the catering or hospitality industry
• Excellent communication and customer service skills
• Proficient in reservation management systems
• Ability to work effectively in a fast-paced environment
• Attention to detail and strong organizational skills

What we offer you:

• Salary according to the Collective Labor agreement L-gav and Hotela
• Lunch Check
• The best project you will ever work on is you! So let us help you grow (internationally) with our guidance and training possibilities
• A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self!
• Feed your wanderlust with discounts in Radisson & Vertiq Hotels!