Reservations agent

Vertiq Hospitality Partners B.V.; Zürich; Hybrid; CHF 48.000 - 64.000; Vollzeit

Benefits dieser Stelle

Lunch Check

Discounts in Radisson & VertiqHotels

Zusammenfassung

Radisson Hotel Zurich is managed by Vertiq Hospitality Partners B.V. and seeks a reservations professional to support guest bookings for the Zurich property.

The role focuses on managing reservations, responding to inquiries, and coordinating with departments to ensure guest satisfaction. Growth opportunities and a dynamic, customer-centric environment are offered.

Qualifikationen

• Previous experience in a similar role in the catering or hospitality industry.
• Excellent communication and customer service skills.
• Proficient in reservation management systems.
• Ability to work effectively in a fast-paced environment.
• Attention to detail and strong organizational skills.

Aufgaben

• Manage and process reservations efficiently and accurately
• Respond to customer inquiries via phone, email, and in-person
• Coordinate with other departments to ensure guest satisfaction
• Maintain up-to-date knowledge of hotel services and facilities
• Handle special requests and VIP guests with professionalism
• Assist in maximizing room bookings and occupancy

Kenntnisse

Hospitality experience

Communication skills

Reservation software

Fast-paced environment

Attention to detail

Tools

Reservation management systems

Jobbeschreibung

The Zurich hotel has beenrebranded as of May 2023 to Radisson Hotel and SuitesZurich and is managed by Vertiq Hospitality.

The hotel offers 343 appartments and 104 hotel rooms, which is a great mix for long business stays or short city trips to the city of Zurich. The location of the hotel is in between the city centre (15 minutes) and Zurich international airport (10 Minutes).

Responsibilities

• Manage and process reservations efficiently and accurately
• Respond to customer inquiries via phone, email, and in-person
• Coordinate with other departments to ensure guest satisfaction
• Maintain up-to-date knowledge of hotel services and facilities
• Handle special requests and VIP guests with professionalism
• Assist in maximizing room bookings and occupancy

Qualifications

• Previous experience in a similar role in the catering or hospitality industry
• Excellent communication and customer service skills
• Proficient in reservation management systems
• Ability to work effectively in a fast-paced environment
• Attention to detail and strong organizational skills

What we offer you:

• Salary according to the Collective Labor agreement L-gav and Hotela
• Lunch Check
• The best project you will ever work on is you! So let us help you grow (internationally) with our guidance and training possibilities
• A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self!
• Feed your wanderlust with discounts in Radisson & VertiqHotels!