Global Service Process Excellence Lead (12-Month Contract)
Bühler AG
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Job summary
Bühler AG in Switzerland seeks a Global Services Process Excellence Manager on a 12-month fixed-term contract to shape and improve end-to-end service processes. You will align workshop refurbishments, field service, and Parts Delivery with commercial workflows, delivering standardized designs and prioritized digital enhancements.
You will partner with IT and business teams in an agile setup, ensuring governance, defined KPIs, and global adoption of best practices across a multinational service
Qualifications
- Degree in business, engineering, IT, operations, or related field.
- Experience in process management, service operations, digital transformation, or enterprise systems in an international environment.
- Ability to translate business needs into process and IT requirements; agile delivery is an advantage.
- Strong analytical, stakeholder management, communication, and prioritization skills.
- Comfortable working across global, cross-functional matrix organizations.
- Fluent English; additional languages are an advantage.
Responsibilities
- Own and continuously improve global end-to-end processes and digital backbones for workshop refurbishments, field service, and parts delivery.
- Connect commercial and service execution processes—from quotation and order handling to planning, delivery, invoicing, and performance follow-up.
- Translate business needs into standardized process designs, requirements, and a prioritized improvement backlog.
- Partner with IT and business teams in an agile way of working to deliver scalable, practical solutions.
- Define process standards, governance, roles, and KPIs; drive global adoption and continuous improvement.
Skills
Education
Job description
Bühler AG in Switzerland seeks a Global Services Process Excellence Manager on a 12-month fixed-term contract to shape and improve end-to-end service processes. You will align workshop refurbishments, field service, and Parts Delivery with commercial workflows, delivering standardized designs and prioritized digital enhancements.
You will partner with IT and business teams in an agile setup, ensuring governance, defined KPIs, and global adoption of best practices across a multinational service
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