Global Services Process Excellence Manager

Bühler AG; Uzwil; On-site; CHF 120,000 - 170,000; Full time

Job summary

Bühler AG in Switzerland seeks a Global Services Process Excellence Manager on a 12-month fixed-term contract to shape and improve end-to-end service processes. You will align workshop refurbishments, field service, and Parts Delivery with commercial workflows, delivering standardized designs and prioritized digital enhancements.

You will partner with IT and business teams in an agile setup, ensuring governance, defined KPIs, and global adoption of best practices across a multinational service

Qualifications

• Degree in business, engineering, IT, operations, or related field.
• Experience in process management, service operations, digital transformation, or enterprise systems in an international environment.
• Ability to translate business needs into process and IT requirements; agile delivery is an advantage.
• Strong analytical, stakeholder management, communication, and prioritization skills.
• Comfortable working across global, cross-functional matrix organizations.
• Fluent English; additional languages are an advantage.

Responsibilities

• Own and continuously improve global end-to-end processes and digital backbones for workshop refurbishments, field service, and parts delivery.
• Connect commercial and service execution processes—from quotation and order handling to planning, delivery, invoicing, and performance follow-up.
• Translate business needs into standardized process designs, requirements, and a prioritized improvement backlog.
• Partner with IT and business teams in an agile way of working to deliver scalable, practical solutions.
• Define process standards, governance, roles, and KPIs; drive global adoption and continuous improvement.

Skills

Process management

Service operations

Digital transformation

Enterprise systems

Agile delivery

Stakeholder management

Communication

Cross-functional teams

Fluent English

Education

Bachelor's degree in business/engineering/IT

Job description

Global Services Process Excellence Manager (Fixed-Term Contract, 12 Months)

Creating impact together at !

Two billion people eat food every day that was produced with equipment.
One billion people drive vehicles whose parts were manufactured with our machines.
aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions.
Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.

Are you passionate about designing efficient, scalable business processes and digital backbones for a global service organization? In this role, you will shape and
improve the end-to-end processes and supporting systems that enable workshop refurbishments, field service, and parts delivery.
You will connect service execution processes with commercial processes, from quotation and order handling through planning, execution, invoicing, and performance follow-up. Working closely with global business stakeholders and IT teams, you will translate operational needs into standardized processes, clear requirements, and prioritized digital improvements.
Join and help build a connected, data-driven, and customer-focused global Service organization, supporting our mission: "Partnering for better outcomes."

This is where you'll excel

• You own and continuously improve global end-to-end processes and digital backbones for workshop refurbishments, field service, and Parts Delivery
• You connect commercial and service execution processes-from quotation and order handling to planning, delivery, invoicing, and performance follow-up
• You translate business needs into standardized process designs, requirements, and a prioritized improvement backlog
• You partner with IT and business teams in an agile way of working to deliver scalable, practical solutions
• You define process standards, governance, roles, and KPIs; drive global adoption and continuous improvement

These are the skills you'll need

• Degree in business, engineering, IT, operations, or a related field
• Experience in process management, service operations, digital transformation, or enterprise systems in an international environment
• Ability to translate business needs into process and IT requirements; experience with agile delivery is an advantage
• Strong analytical, stakeholder management, communication, and prioritization skills
• Comfortable working across global, cross-functional matrix organizations
• Fluent English; additional languages are an advantage.