Senior Process Owner: CRM/ERP Transformations (Flexible Hours)

Liebherr; Nussbaumen; On-site; CHF 120,000 - 150,000; Full time

Benefits offered by this job

Flexible hours

Training opportunities

Secure job

Job summary

Liebherr-International AG in Switzerland seeks a Business Process Owner for Customer Service to lead end-to-end process ownership across global and regional units. You will drive design, governance, and continuous optimization of standardized, digital customer service processes across the Liebherr Group.

Collaborating with divisions and IT teams, you will ensure processes reflect real-world needs while maintaining global standards and enabling scalable, sustainable operations.

Qualifications

• University degree and several years of experience in process management.
• Experience in international transformation projects (CRM, ERP, or service-related processes).
• Strong ability to analyse, model, and optimise end-to-end processes.
• Experience working closely with IT teams and external partners.
• Excellent communication and intercultural skills.
• Very good command of German and English.

Responsibilities

• End-to-end ownership, governance, documentation, and continuous improvement of assigned business processes (e.g. Customer Service, Part Sales, Marketing, Master Data).
• Ensuring process designs reflect operational realities, regulatory needs, and local service requirements while maintaining global standards.
• Acting as a trusted partner for operational units and ensuring alignment between global design and local execution.
• Regular engagement with operational customer service teams to gather feedback and translate needs into scalable improvements.
• Support rollout and go-live phases to ensure smooth adoption and business continuity.
• Translate business needs into IT-ready requirements in cooperation with Product Owners and implementation partners.

Skills

Process ownership

Stakeholder management

Requirements gathering

Analytical thinking

German language

English language

Education

University degree in Business Administration/ Informatics/ Engineering

Job description

Liebherr-International AG in Switzerland seeks a Business Process Owner for Customer Service to lead end-to-end process ownership across global and regional units. You will drive design, governance, and continuous optimization of standardized, digital customer service processes across the Liebherr Group.

Collaborating with divisions and IT teams, you will ensure processes reflect real-world needs while maintaining global standards and enabling scalable, sustainable operations.