Global Services Process Excellence Manager (Fixed-Term Contract, 12 Months)

Buhlergroup; Uzwil; Remote; CHF 120,000 - 180,000; Full time

Job summary

Bühler Group is seeking a Process Owner for global service operations to design and improve end-to-end processes for workshop refurbishments, field service and parts delivery. You will link service execution with commercial processes, from quotation to invoicing, and drive standardized, data-driven improvements across a global organization.

You will collaborate with IT and business teams in an agile environment, define KPIs, governance and adoption, and translate business needs into actionable

Qualifications

• Degree in business, engineering, IT, operations, or related field.
• Experience in process management, service operations or digital transformation.
• Fluent English; other languages are an advantage.

Responsibilities

• Own and improve global end-to-end service processes for refurbishments, field service and parts delivery.
• Link service execution with commercial processes from quotation to invoicing.
• Translate business needs into standardized process designs and prioritized backlogs.

Skills

Process management

Stakeholder management

Analytical thinking

Communication skills

Agile delivery

Education

Degree in business/engineering/IT

Job description

Are you passionate about designing efficient, scalable business processes and digital backbones for a global service organization? In this role, you will shape and improve the end-to-end processes and supporting systems that enable workshop refurbishments, field service, and parts delivery. You will connect service execution processes with commercial processes, from quotation and order handling through planning, execution, invoicing, and performance follow-up. Working closely with global business stakeholders and IT teams, you will translate operational needs into standardized processes, clear requirements, and prioritized digital improvements. Join Bühler and help build a connected, data-driven, and customer-focused global Service organization, supporting our mission: “Partnering for better outcomes.”

This is where you'll excel

• You own and continuously improve global end-to-end processes and digital backbones for workshop refurbishments, field service, and Parts Delivery
• You connect commercial and service execution processes-from quotation and order handling to planning, delivery, invoicing, and performance follow-up
• You translate business needs into standardized process designs, requirements, and a prioritized improvement backlog
• You partner with IT and business teams in an agile way of working to deliver scalable, practical solutions
• You define process standards, governance, roles, and KPIs; drive global adoption and continuous improvement

These are the skills you'll need

• Degree in business, engineering, IT, operations, or a related field
• Experience in process management, service operations, digital transformation, or enterprise systems in an international environment
• Ability to translate business needs into process and IT requirements; experience with agile delivery is an advantage
• Strong analytical, stakeholder management, communication, and prioritization skills
• Comfortable working across global, cross-functional matrix organizations
• Fluent English; additional languages are an advantage.

Creating impact together at Bühler!

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.

Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.

We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.